Thalia Rodriguez
San Antonio
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Bilingual Teller
Wells Fargo
07.2021 - 01.2023
- Handled wire transfers accurately, processing international transactions smoothly for a diverse clientele base.
- Reduced language barriers for non-English speaking clients, ensuring seamless communication and understanding of financial transactions.
- Resolved customer inquiries effectively by utilizing knowledge of banking policies and procedures in both languages.
- Exceeded performance metrics consistently by delivering excellent service quality coupled with efficient task completion.
- Contributed to branch security measures by following established protocols for fraud detection and prevention.
Designated Hitter
Walgreens
07.2019 - 05.2021
- At Walgreens the Designated Hitter will help with assistance in the pharmacy as well as the sells floor, photo department and, front register.
- In the pharmacy I am entering patients basic information, insurance information, as well as medical information.
- Organize and file prescriptions throughout the day.
- Make calls to patients for a community check up, to remind them their prescriptions are ready or to obtain any information missing from their profile.
- On the sales floor I help stock inventory as well as make sure everything is presentable from the start of my shift to the end While assisting the front register with long lines as well as engaging with customers and offering help.
- In the photo department I print all photo orders sent in and put together gifts sets.
- Gifts sets, include canvases, magnets, ornaments, calendar, etc.
- I am also the one to help customers when processing their photos from our kiosk.
Cashier
Texas Roadhouse
03.2019 - 03.2020
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take party reservations.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Completed closing duties by emptying trash, re setting my area and polishing silverware.
- Obtained customers To-go orders and quickly but efficiently put together and deliver.
Associate Cashier
Whataburger Restaurants LLC
11.2017 - 11.2018
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Prepared food, including burgers and fried items.
- Accurately handled over $300 of payments daily in cash and credit cards payments for store products.
- Filled beverages and delivered food to customers.
- Answered phone calls to assist customers with questions and incoming orders.
Education
Associate Degree - Criminal Justice
PALO ALTO COLLEGE
San Antonio, TX06.2022
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
San Antonio, TX06.2019
Skills
- Coordination
- Time Management
- Self Motivated
- Versatile
- Basic Computer skills
- Attentive
- Root cause analysis
- Active listening
- Bilingual
- Rapid data entry skills
Timeline
Bilingual Teller
Wells Fargo
07.2021 - 01.2023
Designated Hitter
Walgreens
07.2019 - 05.2021
Cashier
Texas Roadhouse
03.2019 - 03.2020
Associate Cashier
Whataburger Restaurants LLC
11.2017 - 11.2018
High School Diploma -
JOHN F. KENNEDY HIGH SCHOOL
Associate Degree - Criminal Justice
PALO ALTO COLLEGE
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