Thalia Saldana
CHICAGO,IL
Summary
Detail-oriented professional with expertise in inventory management and customer service. Proven ability to optimize workflows and enhance customer satisfaction through effective team collaboration and problem-solving skills.
Overview
2
2
Languages
15
15
years of professional experience
Work History
Area Assistant
Grand Flower Growers
Chicago, IL
03.2023 - Current
- Developed and implemented streamlined processes for order fulfillment efficiency.
- Coordinated daily logistics to ensure timely delivery of floral products.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with sales team to optimize product displays and enhance customer engagement.
Operations Associate
Neiman Marcus
Chicago, IL
06.2022 - 02.2023
- Coordinated daily operations to ensure timely fulfillment of customer orders and requests.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Collaborated with cross-functional teams to resolve issues impacting service delivery and customer satisfaction.
- Followed shipping and receiving procedures for goods and materials.
Receiver
Foxtrot
Chicago, IL
04.2021 - 06.2022
- Processed incoming shipments, ensuring accurate inventory alignment and timely distribution.
- Implemented improved tracking systems for better inventory management accuracy.
- Coordinated with suppliers to resolve discrepancies and optimize delivery schedules.
- Trained new staff on safety protocols and efficient receiving procedures.
Supervisor
Giordano's
Chicago, IL
01.2019 - 04.2020
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Trained and mentored staff on operational procedures and customer service excellence.
- Managed inventory levels, optimizing stock management for efficiency and cost control.
- Resolved customer complaints promptly, maintaining high satisfaction ratings in service delivery.
- Conducted regular staff meetings to communicate updates, expectations, and training needs.
Cashier
Giordano's
Chicago, IL
07.2017 - 01.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Managed cash register, ensuring accuracy in cash handling and daily reconciliation.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new cashiers on operational procedures and customer service standards.
Stockroom Coordinator
Bergner's Department Store
Rockford, IL
07.2016 - 01.2017
- Coordinated shipping and receiving activities, optimizing workflow efficiency in stockroom operations.
- Implemented organizational systems for merchandise storage, improving accessibility and reducing retrieval time.
- Trained new staff on stockroom procedures and safety protocols, enhancing team performance and compliance.
- Led regular audits of stockroom inventory, identifying trends and opportunities for process improvements.
Department Lead
Gordmans
Rockford, IL
07.2015 - 07.2016
- Implemented process improvements, enhancing workflow efficiency and reducing operational delays.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Mentored team members, fostering a collaborative and high-performance work environment.
- Managed inventory control, optimizing stock levels to meet customer demand effectively.
Associate
Gordmans
Rockford, IL
08.2011 - 07.2015
- Collaborated with management to develop promotional displays that increased foot traffic.
- Streamlined checkout processes, reducing wait times and enhancing customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Implemented visual merchandising strategies to enhance store presentation and attract customers.
Education
Associate of Science - Business
Rock Valley College
Rockford, IL01-2017
Skills
- Customer service
- Inventory organization
- Organizing and categorizing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Assistant
Grand Flower Growers
03.2023 - Current
Operations Associate
Neiman Marcus
06.2022 - 02.2023
Receiver
Foxtrot
04.2021 - 06.2022
Supervisor
Giordano's
01.2019 - 04.2020
Cashier
Giordano's
07.2017 - 01.2019
Stockroom Coordinator
Bergner's Department Store
07.2016 - 01.2017
Department Lead
Gordmans
07.2015 - 07.2016
Associate
Gordmans
08.2011 - 07.2015
Associate of Science - Business
Rock Valley College