Thalia Santos
Yonkers,NY
Summary
Experienced in cargo management and aircraft operations, successfully ensuring safe and efficient loading, securing, and unloading of cargo on various missions. Expertise in teamwork and problem-solving evident even in high-pressure situations. Highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to any role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skills in conflict resolution and emergency response, consistently prioritizing passenger satisfaction and safety.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loadmaster
United States Air Force
10.2022 - Current
- Responsible for supervising the loading and unloading of cargo, passengers on aircraft, and ensuring cargo is properly restrained for flight
- Calculating the weight of the aircraft and planning the placement of the load to keep the aircraft within center of gravity limits
- Providing passenger comfort and safety and participating in airdrop operations
- Maximized available aircraft space by strategically arranging various cargo types according to size, weight, and priority level.
- Streamlined cargo loading process by utilizing specialized equipment and techniques.
- Ensured safe transportation of hazardous materials by adhering to strict guidelines and regulations.
- Reduced risk of equipment damage by conducting thorough pre-flight and post-flight inspections.
Police Officer
Mount Vernon Police Department
07.2018 - Current
- Patrolled assigned areas to prevent and detect roadway crimes
- Conducted witness interviews and gathered details regarding incidents to determine the best course of action
- Investigated and reported crimes, accidents, offenses, and damages to property
- Enforced traffic laws and ordinances through visual observation
Military Police
United States Army
02.2011 - Current
- Led, mentored, and trained a 3-person team conducting security and protecting patrols in support of global operation while assigned to Guantanamo Bay, Cuba for a period of 11 months
- Directed employment of weapons systems; maintained 100% accountability and serviceability of all assigned equipment in excess of $75K
- Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
Dispatcher
First Mile Square
09.2014 - 07.2018
- Dispatched buses and drivers on assigned routes
- Monitored all bus radio transmissions and responded to drivers’ request
- Informed drivers and monitors of changes in work assignments and scheduling
- Responded to questions and complaints from drivers, parents, and members of school districts regarding bus routes and schedules
- Assigned substitute drivers to ensure that all routes operated on schedule
- Maintained attendance record of 90 drivers and monitors
Monitor
First Mile Square
08.2013 - 07.2015
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route
- Supervised and assisted special-needs passengers, offering individual adult attention during transport
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers
Education
High School Diploma -
Riverside High School
Yonkers, NY06-2011
Skills
- Management
- Public Safety
- Personnel Oversight
- Communication with pilots
- Loadmaster checklist adherence
- Data Tracking
- Microsoft Excel
- Critical Thinking
- Conflict Resolution
- First Aid
- Teamwork
- Report Generation
- Work ethic
- Adaptable Decision-making
- Weight and balance calculations
- Physical stamina and strength
- Freight documentation mastery
- Hazardous materials handling
- Emergency procedures mastery
- Strong work ethic
Certification
- New York Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Loadmaster
United States Air Force
10.2022 - Current
Police Officer
Mount Vernon Police Department
07.2018 - Current
Dispatcher
First Mile Square
09.2014 - 07.2018
Monitor
First Mile Square
08.2013 - 07.2015
Military Police
United States Army
02.2011 - Current
High School Diploma -
Riverside High School
Similar Profiles
Sean ChapmanSean Chapman
Non-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force ReserveNon-Commissioned Officer at Health Service Management/United States Air Force, United States Air Force Reserve
THOMAS F. GOODTHOMAS F. GOOD
COMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCECOMMAND CHIEF MASTER SERGEANT, TWENTIETH, Senior Intelligence Analyst at UNITED STATES AIR FORCE F.E. Warren AIR FORCE BASE, AIR FORCE
Carter PalsCarter Pals
F-16 Crew Chief at U.S. Air Force, United States Air Force BaseF-16 Crew Chief at U.S. Air Force, United States Air Force Base
Michele CoxMichele Cox
Pharmacy Technician at United States Air Force, Tyndall Air Force BasePharmacy Technician at United States Air Force, Tyndall Air Force Base
Christine SantanastasioChristine Santanastasio
Medical Billing Manager at St. John's Riverside HospitalMedical Billing Manager at St. John's Riverside Hospital