Thalia Silva
Center Point
Summary
Highly organized and detail-oriented professional with background providing top-notch customer service, record management, and Microsoft Office, Proven track record for delivering exceptional customer service and consistently exceeding quality standards. Consistently ensures tasks are completed accurately and promptly, reflecting solid work ethic and commitment to order. Possess excellent organizational, communication and multitasking skills, Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
13
13
years of professional experience
Work History
AIRBNB MANAGEMENT
Absolute Charm
Fredericksburg
06.2022 - Current
- Proficiently managed time to complete assigned tasks within allocated deadlines
- Displayed strong organizational skills while managing housekeeping supplies inventory
- Adaptable to new work environments and quickly learned new processes and procedures
- Prioritized work tasks and remained flexible to workload changes
- Utilized excellent customer service skills when interacting with guests during work hours
- Demonstrated commitment to providing high standards of hospitality services at all times
MANUFACTURING TECHNICIAN
James Avery
Kerrville
08.2014 - 03.2020
- Operated automated assembly machines including loading and unloading parts, making adjustments and performing basic repairs when necessary
- Trained new employees on machine operation, safety procedures and work instructions
- Informed supervisor of situations detrimental to production, quality, or safety goals
- Reviewed engineering change orders and implemented changes accordingly
- Verified that equipment was being operated and maintained according to quality assurance standards by observing worker performance
CERTIFIED TEACHER ASSISTANT
Stonewall Headstart
Fredericksburg
08.2013 - 08.2014
- Administered assessments according to district guidelines while providing feedback on performance
- Encouraged collaboration between peers by creating projects that required teamwork
- Demonstrated ability to work collaboratively with teachers and other staff members to create engaging lesson plans
- Utilized effective communication skills to maintain strong relationships with parents and guardians
- Took attendance and kept track of evaluations and paperwork
TEAM LEADER
McDonald's
Fredericksburg
08.2012 - 08.2013
- Mentored and coached team members to ensure successful performance
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Provided guidance to the team on best practices for completing tasks efficiently and accurately
- Cultivated an environment of trust, respect, collaboration, and accountability among the team members
Education
HIGH SCHOOL DIPLOMA -
Fredericksburg High School
Fredericksburg, Texas06.2011
Skills
- Teamwork
- Customer service
- Excellent oral and written communication
- Focused and detail-oriented
- Multitasking Abilities
- Bilingual
- Inventory Control Systems
Languages
Spanish
Timeline
AIRBNB MANAGEMENT
Absolute Charm
06.2022 - Current
MANUFACTURING TECHNICIAN
James Avery
08.2014 - 03.2020
CERTIFIED TEACHER ASSISTANT
Stonewall Headstart
08.2013 - 08.2014
TEAM LEADER
McDonald's
08.2012 - 08.2013
HIGH SCHOOL DIPLOMA -
Fredericksburg High School