Thalia Tolentino
Watauga,TX
Summary
Reliable individual experienced in conducting market research and creating marketing campaigns. Skilled at producing high-quality content to increase sales and conversion rates. Recognized as strong team player with exceptional communication skills.
Overview
4
4
years of professional experience
Work History
Marketing Assistant
Pink Western Lane
02.2022 - Current
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Conducted thorough research to construct creative and fresh ideas.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Tracked marketing efforts to monitor results in real-time.
- Updated spreadsheets with statistical, financial and non-financial information.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Established and managed relationships with external data providers and research vendors.
- Created and distributed surveys for data collection and analysis.
Customer Service Associate
Sam's Club
05.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Kohl's
10.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
North Side High School
Fort Worth, TX06.2016
Skills
- Organization, Prioritizing and Multi-Tasking
- Customer Engagement
- Global Marketing
- Analyze Trends
- Data Entry
- Digital Imagery
- Social Media Platforms
- Pricing Analysis
- Social Media Oversight
- Market Research
- Marketing and Advertising
Languages
Spanish
Full Professional
Timeline
Marketing Assistant
Pink Western Lane
02.2022 - Current
Customer Service Associate
Sam's Club
05.2021 - 08.2021
Customer Service Representative
Kohl's
10.2019 - 05.2020
High School Diploma -
North Side High School
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