Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Thalia Tran

Ypsilanti,MI

Summary

Compassionate professional with a strong background in customer service and community engagement. Skilled in relationship building and conflict resolution, contributing to effective support for clients and improved customer experiences. Dedicated to working with children, psychiatric patients, and improving the care and quality of patients, clients, and customers. Personable and upbeat, bringing a strong sense of quality and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Build A Bear Workshop Inc
Novi, Michigan
06.2025 - Current
  • Assisted customers in selecting and personalizing products to enhance shopping experience.
  • Maintained store displays and inventory organization to ensure optimal product visibility.
  • Operated cash register, processing transactions accurately and efficiently.
  • Collaborated with team members to achieve sales targets and improve customer satisfaction.
  • Assisted children in personalizing the experience.
  • Experience in working with children of all ages and of all mental disabilities and disorders.

Volunteer

Detroit Wayne Mental Health Authority
Detroit, MI
05.2024 - 06.2025
  • Assisted clients in navigating mental health resources and services.
  • Collaborated with professionals to develop individualized care plans for clients.
  • NARCAN certification.
  • Facilitated group discussions to encourage peer support among clients.
  • Engaged in training sessions to enhance understanding of mental health issues and interventions.
  • Provided administrative support, including scheduling appointments and maintaining records.

Education

Bachelor of Science - Psychiatric Nursing

Eastern Michigan University
Ypsilanti, Michigan
12.2029

High School Diploma -

Canton Prep High School
Canton, Michigan
05.2025

Skills

  • Customer service
  • Relationship building
  • Community engagement
  • Telephone etiquette
  • Conflict resolution
  • Volunteer recruitment
  • Vietnamese expertise
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Adaptability and dependability

Accomplishments

  • Supervised team of 20 staff members.
  • Certification of NARCAN administering.
  • Seal of bi-literacy in Vietnamese.
  • Raised 25,000 dollars for hospitals in Vietnam.
  • Documented and resolved scam-calls which led to stricter regiments and better team bonding.

Certification

  • NARCAN Training - June 2024-May 2025
  • Seal of Bi-Literacy in Vietnamese

Languages

Vietnamese
Native or Bilingual

Timeline

Retail Sales Associate

Build A Bear Workshop Inc
06.2025 - Current

Volunteer

Detroit Wayne Mental Health Authority
05.2024 - 06.2025

Bachelor of Science - Psychiatric Nursing

Eastern Michigan University

High School Diploma -

Canton Prep High School