Summary
Overview
Work History
Education
Skills
Timeline
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Thalia Villalvazo

Roseville,California

Summary

Proven to excel in high-pressure environments, I enhanced customer satisfaction and service flow at TopGolf by leveraging my hospitality service expertise and strong work ethic. A quick learner with a knack for teamwork and collaboration, I consistently prioritized tasks for maximum productivity, significantly minimizing order errors and complaints.

Overview

2
2
years of professional experience

Work History

Food Runner, Guest Services

TopGolf
09.2022 - 08.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.

Party Host

Chuck E Cheese
04.2022 - 09.2022
  • Supervised children's activities, maintaining happiness, safety and well-being.
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
  • Led creative games and activities to engage and entertain guests during events.

Education

High School Diploma -

California State University - Chico
Chico, CA
05.2028

High School Diploma -

Woodcreek High School
Roseville, CA
05.2024

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Time Management
  • Customer Service
  • Effective Multitasking
  • Strong teamwork
  • Bussing Tables
  • Cleaning and sanitizing
  • Hospitality service expertise

Timeline

Food Runner, Guest Services

TopGolf
09.2022 - 08.2024

Party Host

Chuck E Cheese
04.2022 - 09.2022

High School Diploma -

California State University - Chico

High School Diploma -

Woodcreek High School

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Thalia Villalvazo