Summary
Overview
Work History
Education
Skills
Timeline
Generic

THALIA WHITEHEAD

Athens ,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Reliable Merchandise Associate offering [Number] years of retail experience. Builds displays, updates signage and serves customer needs in fast-paced environments. Excellent time management and organizational skills with strong verbal and written communication abilities. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.

Overview

Work History

Warehouse Worker

Kubota Tractor
09 2022 - Current
  • Warehouse Reciever
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Assembled pallets and crates for secure transportation of materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Merchandise Associate

Set and Service Resources - SaSR
09 2020 - 09 2022
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Rotated manufacturer products.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Built end caps and aisle displays to highlight products and support latest promotions.
  • Verified products appeared at correct locations in proper quantities.

Call Center Representative

Convergys
09 2018 - 09 2020

Education

GED - General Studies

Pitt Community College
05.1999

Skills

  • Shipping and receiving
  • Assembly and production
  • Lifting and sorting
  • Loading and unloading
  • Quantity calculations
  • Warehouse environment safety
  • Logistics
  • Labeling and boxing

Timeline

Warehouse Worker

Kubota Tractor
09 2022 - Current

Merchandise Associate

Set and Service Resources - SaSR
09 2020 - 09 2022

Call Center Representative

Convergys
09 2018 - 09 2020

GED - General Studies

Pitt Community College
THALIA WHITEHEAD