Thaliah Resende
East Providence,RI
Summary
Young, bright, and full of energy and charisma with a drive for new experiences, opportunities for learning, and growth. Excels in relationships with coworkers and clients, creativity, and positive adjustment. Experience with team leadership, customer service, the food industry, as well as personal artistic business operations.
Overview
4
4
years of professional experience
Work History
Shift Leader
Cafua Management
07.2022 - 11.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members, enhancing overall performance and service quality.
- Managed inventory levels, coordinating restocking to minimize shortages and waste.
- Implemented operational efficiencies, streamlining workflows to improve speed of service.
- Resolved customer complaints swiftly, fostering positive guest experiences and retention.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Cashier
Millers Roast Beef
06.2021 - 11.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, resolving inquiries and complaints promptly.
- Maintained accurate cash drawer, ensuring consistency in daily reconciliations.
- Assisted with inventory management by restocking supplies and organizing products.
Education
High School Diploma -
East Providence High School
East Providence, RISkills
- Positive attitude
- Cash handling
- Team leadership
- Creative problem solving
- Staff education and training
- POS system operation
- Sales and upselling
- Creativity
- Flexibility
- Customer service
- Relationship building
Languages
English
Native or Bilingual
ASL
Limited Working
Portuguese
Elementary
Interests
- Music
- Photography
- Drawing and Painting
- Creative Writing
- Dungeons and Dragons
- Reading
- Volunteer Work
Timeline
Shift Leader
Cafua Management
07.2022 - 11.2025
Cashier
Millers Roast Beef
06.2021 - 11.2021
High School Diploma -
East Providence High School