Thaliah Theodore
Pembroke Pines,FL
Summary
Obtain a position with your company where I may expand my knowledge while demonstrating my talents, skills & expertise.
Overview
3
3
years of professional experience
Work History
Teleperformance
Remote
Fort Lauderdale, FL
01.2024 - 05.2024
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
Customer Service Representative
Nations Benefits-Remote
Plantation, FL
08.2022 - 01.2023
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms, and applications
- Identity and escalate priority issues
- Document all call information according to standard operating procedures.
Customer Service Representative
Inuit TurboTax
Miami Lakes, FL
01.2021 - 06.2022
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms, and applications
- Identity and escalate priority issues
- Document all call information according to standard operating procedures.
Education
High School Diploma -
Miami International Academy
Miami, FL06-2024
Skills
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms, and applications
- Identity and escalate priority issues
- Document all call information according to standard operating procedures
- Answer calls and respond to emails
- Exceptional customer service
- Enter data into a specialized computer system
- Dispatch AHA's Mobile Phlebotomists and couriers
- Track specimen collection and reporting
- Troubleshoot missing, incomplete, and incorrect orders
- Ability to interact effectively and professionally with clients
- Typed memos, correspondence, reports, and other office documents
- Maintained high standards of excellence
- Perform regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same account
- Clear and confident telephone manner
- Ability to communicate effectively with a wide range of customers
- Positive attitude for dealing with customer complaints
- Extensive knowledge of Microsoft Office
- Experience of working in a busy, inbound call center environment
- Dealing with customers face to face
- Fully aware of the importance of data security
- Problem-solving
- Flexibility
- Teamwork
- Reliability
Awards
- A clear and confident telephone manner
- Ability to communication effectively with a wide range of customers
- Positive attitude for dealing with customer complaints
- Extensive knowledge of Microsoft Office
- Experience of working in a busy, inbound call center environment
- Dealing with customers face to face
- Fully aware of the importance of data security (4 years)
- Problem-solving
- Flexibility
- Team Work
- Reliability
Timeline
Teleperformance
Remote
01.2024 - 05.2024
Customer Service Representative
Nations Benefits-Remote
08.2022 - 01.2023
Customer Service Representative
Inuit TurboTax
01.2021 - 06.2022
High School Diploma -
Miami International Academy