Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Thaliannette Sepulveda

Killeen,TX

Summary

Versatile and results-driven professional with a robust background in telecommunications and security, notably at Securitas Security Services USA. Excelled in network troubleshooting and fostering teamwork, significantly enhancing system performance and customer satisfaction. Proven ability in adapting to diverse roles, demonstrating exceptional multitasking and interpersonal skills.

Developed exceptional crisis management and conflict resolution skills in high-security environment. Proficient in maintaining order and ensuring safety through effective communication and attention to detail. Seeking to transition into new field leveraging these transferable skills to contribute to dynamic team.

Safety-oriented Correctional Officer with more than 7 years in maximum and medium security facilities. Extensively trained in defensive tactics and suicide prevention.

Overview

2025
2025
years of professional experience

Work History

Telecommunications Technician

GC Services
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Enhanced customer satisfaction by providing timely technical support for telecommunications services.
  • Provided training to customers to enhance use and understanding of network systems.

Boxing Crew Member

Georges Processing
  • Implemented safety protocols during sparring sessions to minimize risk of injury without compromising training quality or intensity.
  • Prepared products for shipment by packing items according to order sheet.
  • Folded blanks along scored lines and taped and stitched edges together to form cartons.
  • Placed items into bags, boxes or other containers.
  • Glued linen strips to tops and backs of boxes to form hinges.
  • Assembled boxes, cartons and containers to package items.
  • Inspected items for defects and damage.
  • Cleaned and maintained production area and equipment.
  • Loaded and unloaded items from production line.
  • Sorted and stacked finished items.
  • Re-packaged damaged or incorrectly packaged items.
  • Counted items to verify accuracy of orders.
  • Loaded items onto conveyor belts and pallets.
  • Labeled containers, container tags or products.
  • Sealed containers and packages with glue, tape or other materials.
  • Secured items for storage or shipment.
  • Packaged fragile items with cushioning material.
  • Utilized adhesive labels and other materials to package items.
  • Weighed packaged items to calculate total weight.
  • Operated shrink wrap, banding and other wrapping machines.

Security Officer

Securitas Security Services USA
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.

Janitorial Staff Member

Dow Building Cleaners
  • Upheld company standards for cleanliness with consistent completion of assigned tasks within deadlines.
  • Maintained a well-organized janitorial supply closet, allowing for easy access to necessary tools and products for efficient task completion.
  • Ensured customer satisfaction with clean environments in high-traffic areas like lobbies, hallways, stairwells.
  • Received positive feedback from supervisors regarding attention to detail and commitment to maintaining a clean work environment.
  • Contributed to waste management efforts by properly disposing trash, recycling materials, and monitoring waste receptacles.
  • Demonstrated professionalism and reliability by consistently arriving on time, completing assigned duties, and maintaining a positive attitude while representing the company.
  • Assisted in event setup and teardown processes, ensuring organized and clean spaces for various functions.
  • Reduced safety hazards by promptly addressing spills, debris, and other potential dangers in all areas.
  • Increased efficiency by regularly stocking supplies for restrooms, kitchens, and other shared spaces throughout the building.
  • Ensured well-presented facilities by performing routine floor care tasks such as sweeping, mopping, and waxing.
  • Maintained a hygienic environment with thorough cleaning of restrooms, break rooms, and common areas.
  • Performed deep-cleaning tasks on a seasonal basis to maintain overall facility appearance and sanitation standards.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Supported facility maintenance by reporting damages or issues to the appropriate personnel for timely repairs.

Correctional Officer

Texas Department Of Criminal Justice
08.2017 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.

Education

Springdale High School
Springdale, AR

Skills

  • Network troubleshooting
  • Wireless networking
  • Troubleshooting systems
  • Time management
  • Customer service
  • Teamwork and collaboration
  • Teamwork
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Adaptability and flexibility
  • Effective communication
  • Active listening
  • Decision-making
  • Relationship building
  • Physical strength
  • Self motivation
  • Documentation skills
  • Team building
  • Interpersonal skills

Languages

Spanish
Native or Bilingual

Timeline

Correctional Officer

Texas Department Of Criminal Justice
08.2017 - Current

Telecommunications Technician

GC Services

Boxing Crew Member

Georges Processing

Security Officer

Securitas Security Services USA

Janitorial Staff Member

Dow Building Cleaners

Springdale High School
Thaliannette Sepulveda