Andrea Chavez
Tucson,United States
Summary
Dynamic Telecommunications Technician with a proven track record at C3 Customer Contact Channels, excelling in troubleshooting and network configuration. Recognized for enhancing system performance and restoring services swiftly. Strong problem-solving abilities and excellent communication skills foster effective teamwork and customer satisfaction. Committed to delivering high-quality service in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Telecommunications Technician
C3 Customer Contact Channels
Tucson, AZ
03.2018 - 09.2020
- Installed and configured new devices and system components.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Customer Service Teller
American Red Cross
Tucson, AZ
12.2015 - 01.2017
- Maintained a comprehensive database of donors and volunteers, enabling efficient communication and scheduling for future events.
- Educated potential donors on the benefits of regular donations, resulting in increased return visits from committed participants.
- Enhanced the donor experience with streamlined registration processes and comfortable donation areas.
Telerecruiter
1-2-1
Parkersburg, WV
03.2011 - 11.2011
- Installed and configured new devices and system components.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Lunch Aide
Cholla High-school
Tucson, AZ
11.2015 - 12.2015
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Organized students entering cafeteria into various food lines to keep groups flowing smoothly.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.2009
Skills
- Troubleshooting and resolution
- Wireless networking
- Network troubleshooting
- Network configuration
- Troubleshooting systems
- Safety practices
- Troubleshooting and repair
- Router installation and optimization
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Excellent communication
- Critical thinking
Timeline
Telecommunications Technician
C3 Customer Contact Channels
03.2018 - 09.2020
Customer Service Teller
American Red Cross
12.2015 - 01.2017
Lunch Aide
Cholla High-school
11.2015 - 12.2015
Telerecruiter
1-2-1
03.2011 - 11.2011
High School Diploma -
Sunnyside High School