Thalina Ruiz

• Provided customer service via phone, in person, and special events
• Assisted with offline projects including mail, faxes, and filing
• Troubleshot customer accounts and issues to find solutions.

• Moved and handled packages (check, scan, sort, load and mainly care packages) in a busy warehouse environment
• Worked safely and accurately at speed, following instructions
• Double-checked work as I went.

• Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
• Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
• Worked well in a team setting, providing support and guidance.
• Paid attention to detail while completing assignments.

• Assisted other team members in navigating large loads.
• Unloaded packages with care and placed in proper staging area.
• Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
• Loaded packages onto pallets and into staging areas as directed.
• Used barcode scanners and other technology to track and document cargo information.
• Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Completed work assignments by using policies, data, and

resources; collaborating with managers, co-workers, customers