Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Thalina Sidoine

Franklin Square,NY

Summary

Dynamic Customer Service Representative with a proven track record at Lowes Home Improvement, excelling in conflict resolution and customer satisfaction enhancement. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive customer experiences. Achieved notable improvements in client relations and service efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Lowes Home Improvment
08.2020 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered prompt service to prioritize customer needs.

Education

Associate Of Applied Science - Business Administration And Management

Borough of Manhattan Community College
New York, NY
06.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Conflict Resolution
  • Payment Processing
  • Customer satisfaction measurement
  • Client Relations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Product Sales
  • Account updating
  • Reading Comprehension
  • Spreadsheets

Accomplishments

Recently graduated with my associate degree in applied science business management and will continue to achieve my Bachelor/Master.

Certification

Associate degree

Languages

Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

Lowes Home Improvment
08.2020 - 10.2024

Associate Of Applied Science - Business Administration And Management

Borough of Manhattan Community College

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Thalina Sidoine