Thalitta Lima
Orlando,FL
Summary
Dedicated Admissions and Student Services person experienced in supporting families and students during transitional periods. Excellent verbal and written communication skills. Bringing 9 years of related experience in education.
Overview
10
10
years of professional experience
Work History
Admissions and Student Services Assistant
Florida Christian University
03.2024 - 12.2024
- Assisted in the planning of commencement ceremonies, ensuring a memorable experience for graduates and their families.
- Improved accessibility of resources by updating office website content and creating user-friendly guides on various topics relevant to students'' needs.
- Contributed to the success of orientation events by coordinating logistics and preparing materials for incoming students.
- Collaborated with faculty members to ensure a smooth registration process, minimizing scheduling conflicts and maximizing course availability.
- Managed confidential student data, ensuring privacy and compliance with federal regulations.
- Assisted in the development of student programs for improved engagement and retention rates.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
Process Support Manager
Faculdades Souza Marques
02.2021 - 07.2023
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Admissions Coordinator
Recreio Christian School
07.2017 - 01.2021
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Conducted detailed tours of campus facilities, fostering welcoming environment that increased prospective student interest.
Admissions Assistant
Rio International School
01.2015 - 06.2017
- Answered phones, called prospects and handled initial email contacts for applicants.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
Education
Master of Arts - Divinity
Northwestern Presbyterian Theological Seminar
Seattle, WA12.2026
Bachelor of Science - Education
Faculdades Souza Marques
Rio De Janeiro, BR12.2025
Post Graduate - Education Administration
Faculdades Souza Marques
Rio De Janeiro, BR01.2022
Bachelor of Science - Social Communications
Escola Superior De Propaganda E Marketing
Rio De Janeiro, BR12.2002
Skills
- Office Administration
- Higher Education Knowledge
- Cross-cultural sensitivity
- Student Support
- Special Events
- Customer Service
Additional Information
Portuguese is my native language, and I am passionate about building people up and being an instrument of God's love in their lives. I believe that Christian education has the power to make the world a better place. I am an active member of First Baptist Church in Orlando, where I volunteer every Sunday in the Student´s Ministry.
Languages
Portuguese
Native or Bilingual
Timeline
Admissions and Student Services Assistant
Florida Christian University
03.2024 - 12.2024
Process Support Manager
Faculdades Souza Marques
02.2021 - 07.2023
Admissions Coordinator
Recreio Christian School
07.2017 - 01.2021
Admissions Assistant
Rio International School
01.2015 - 06.2017
Master of Arts - Divinity
Northwestern Presbyterian Theological Seminar
Bachelor of Science - Education
Faculdades Souza Marques
Post Graduate - Education Administration
Faculdades Souza Marques
Bachelor of Science - Social Communications
Escola Superior De Propaganda E Marketing
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