MS Office
Thamer Aguerbi
Credit & Collections Specialist
Doha
Summary
Dynamic Collections Specialist with over 6 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Collections Manager
Neil Debt Collection
Doha
04.2019 - Current
- Supervised over 50 staff of collectors in Qatar, UAE, India and Tunisia.
- Trained and mentored new employees on collection methods and performance strategies.
- Established procedures for collection of past due amounts.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Composed effective accounting reports summarizing accounts payable data.
- Generated and mailed updated statements monthly and processed demand letters.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Oversaw daily posting of payments to customer accounts.
Collection Team Leader
Neil Debt Collection
Doha
08.2018 - 03.2019
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources for Banking to manage default issues.
- Supervised staff of collectors, monitoring phone calls and letters.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Contacted clients with past-due payments and actively monitored payments due from clients.
Debt Collection Officer
Neil Debt Collections
Doha
11.2017 - 07.2018
- Used scripted conversation prompts to convey current account information and obtain payments.
- Managed over 50 customer calls per day
- Worked in call center environment handling manual and automatically dialed outbound and inbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Science - IT
Monastir University
Tunisia 09.2013 - 06.2016
Skills
Analytical reasoning
Advanced computer proficiency (both PC and Mac)
Strong in MS Access and Excel
Monitoring standards
Software
CRM System
Timeline
Collections Manager
Neil Debt Collection
04.2019 - Current
Collection Team Leader
Neil Debt Collection
08.2018 - 03.2019
Debt Collection Officer
Neil Debt Collections
11.2017 - 07.2018
Bachelor of Science - IT
Monastir University
09.2013 - 06.2016