Summary
Overview
Work History
Education
Skills
Software
Timeline
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Thamer Aguerbi

Thamer Aguerbi

Credit & Collections Specialist
Doha

Summary

Dynamic Collections Specialist with over 6 years thriving in high pressure, team atmospheres. Strong team leader with clear record of success meeting revenue and staff retention goals.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Collections Manager

Neil Debt Collection
Doha
04.2019 - Current
  • Supervised over 50 staff of collectors in Qatar, UAE, India and Tunisia.
  • Trained and mentored new employees on collection methods and performance strategies.
  • Established procedures for collection of past due amounts.
  • Reviewed, researched and corrected discrepancies and customer concerns.
  • Composed effective accounting reports summarizing accounts payable data.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Oversaw daily posting of payments to customer accounts.

Collection Team Leader

Neil Debt Collection
Doha
08.2018 - 03.2019
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Worked with legal resources for Banking to manage default issues.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.

Debt Collection Officer

Neil Debt Collections
Doha
11.2017 - 07.2018
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Managed over 50 customer calls per day
  • Worked in call center environment handling manual and automatically dialed outbound and inbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Education

Bachelor of Science - IT

Monastir University
Tunisia
09.2013 - 06.2016

Skills

    Analytical reasoning

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Software

MS Office

CRM System

Timeline

Collections Manager

Neil Debt Collection
04.2019 - Current

Collection Team Leader

Neil Debt Collection
08.2018 - 03.2019

Debt Collection Officer

Neil Debt Collections
11.2017 - 07.2018

Bachelor of Science - IT

Monastir University
09.2013 - 06.2016

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Thamer AguerbiCredit & Collections Specialist