THANAPHON SONGSAWATWONG

IT Support

• Administer user accounts through Microsoft 365 Admin Center, including
  account creation, password resets, license assignment, and access
  management.
• Support employee onboarding and offboarding through Active Directory
  and Microsoft 365 account provisioning.
• Provide Tier 1 IT support for office and production employees.
  Troubleshoot Microsoft 365 services including Outlook, Teams, OneDrive,
  Office applications, and email-related issues.
• Troubleshoot Windows computers, Microsoft Access (ODBC), Epicor,
  printers, peripherals, and production workstations.
• Perform basic network troubleshooting including TCP/IP connectivity and
  device communication issues.
• Install, configure, and maintain desktops, laptops, and production
  hardware.
• Documented technical issues and delivered end-user training to improve
  user proficiency with IT systems.
• Support IT inventory, software deployments, system updates, and vendor coordinated
  infrastructure projects.

Facilities Operations

• Coordinate facility maintenance vendors and service providers.
• Perform routine facility inspections and minor repairs to maintain a safe and efficient work environment.
• Coordinate office moves, furniture installations, and workspace setup.

Manufacturing Operations

• Assemble, integrate, and test complex electromechanical, industrial, and
  medical products using engineering documentation and quality standards.
• Assemble and support production of Rubidium Elution Systems, Stratasys
  Fortus FDC equipment, Shiratronics neuromodulation devices, and
  Resoundant Acoustic Driver Systems.
• Perform mechanical assembly, electrical panel assembly, wiring, and
  precision soldering operations.
• Assemble and wire 120V and 230V electrical panels.
• Support functional testing, troubleshooting, and partial RMA activities.
  Build products from engineering drawings, work instructions, and quality
  standards.
• Trained operators on specialized assembly processes.

• Executed assembly tasks using engineering drawings and technical documentation, facilitating accurate product builds.
• Performed precision electronic assembly and rework in a high-reliability manufacturing environment.
• Ensured adherence to IPC quality standards, enhancing product reliability.
• Assisted in identifying and resolving production issues on the manufacturing floor. and defect resolution.

• Operated and maintained selective solder equipment to ensure optimal performance and reliability.
• Assisted with PCB troubleshooting and production support to resolve issues swiftly.
• Followed technical specifications and quality procedures to uphold product standards.

• Managed operations and scheduling to ensure smooth workflow and timely issue resolution.
• Led and trained team members to enhance team capabilities and performance.
• Developed communication and leadership skills to foster team collaboration and effectiveness.