Thandi Farley
Macungie,PA
Summary
I have strong customer service skills applicable to adults and children. I'm eager to learn new information to help around the business. I always strive to work effectively with others. I possess critical thinking skills. I have extensive lab experience with classes such as anatomy, biology, and chemistry. I also have some experience working with Microsoft.
Overview
7
7
years of professional experience
Work History
PCA (Patient Care Assistant)
Heather Glen Senior Living
08.2024 - Current
- As a PCA, my shift is typically 3 pm – 11 pm.
- During my shift, I managed a specific number of residents as indicated by my assignment.
- Supported residents in completing laundry to promote independence and personal dignity.
- Escorted residents to and from dining hall, ensuring safety and social interaction during meals.
- Assisted residents with bathroom visits to ensure their comfort and dignity.
- Assisted residents in changing into pajamas and settling into beds or recliners for restful nights.
- Like most assisted living facilities, the residents wear a pendant around their neck; if they need a PCA’s assistance, they are to press their pendant, and the PCA will get a buzz on our pager and assist them with what they need.
Customer Service Manager
Hobby Lobby
03.2022 - 12.2023
- I was responsible for regulating the checkout lines.
- Hobby Lobby’s policy is that if there are more than 3 people in line, I should call for backup cashiers ASAP.
- I was also responsible for answering the phone and assisting customers to the best of the ability, whether that meant transferring them to a manager or to someone in the specific department they were inquiring about.
- Furthermore, whenever any of the cashiers needed change for their register, I would have access to the cash box to make the right amount of change for them.
- I was also responsible for answering the phone and assisting customers to the best of my ability, whether that meant transferring them to a manager or to someone in the specific department they were inquiring about.
Cashier
Hobby Lobby
10.2021 - 03.2022
- Rang customers up appropriately and made sure I would always greet them with 'Hello, did you find everything ok?'
- Occasionally, I would get a no, and then I would proceed to tell them where they could find the item if the store had it.
Dietary Aid
Willow Assisted Living
03.2021 - 10.2021
- I was responsible for making sure the dining room was set with the appropriate essentials such as drinks, silverware, napkins, etc.
- I would also serve the residents food and desserts.
- After the residents returned to their rooms, I would clean up after them and set up the table to prep for next meal.
Hostess
Trexlertown’s Friendly’s
06.2019 - 03.2020
- Main role was to seat customers appropriately according to our chart and inform waitresses of any tables I just placed in their section.
Camp Counselor
Camp Conquest
- As a camp counselor, I was responsible for at least 6-12 campers each week from Sunday night to Friday afternoon.
- Some weeks, I was an overnight counselor, meaning I would live in the same cabins as them, therefore being responsible for them 24 hours/ day, Sunday night- Friday afternoon.
- And other weeks, I was a day camp counselor, meaning my campers would come to camp from 9 am – 4 pm, and I was responsible for them during that time until they went home at 4 pm.
- I typically had 1-2 other co-counselors alongside me to make sure all our campers are getting adequate attention.
Education
Bachelor's degree - Public Health
Cedar Crest College
05-2027
Associate Degree - Health Science
Lehigh Carbon Community College
05-2025
Skills
- Customer service
- Teamwork
- Lab experience
- Anatomy
- Biology
- Chemistry
- Microsoft
- Hard-worker
- Friendly
Timeline
PCA (Patient Care Assistant)
Heather Glen Senior Living
08.2024 - Current
Customer Service Manager
Hobby Lobby
03.2022 - 12.2023
Cashier
Hobby Lobby
10.2021 - 03.2022
Dietary Aid
Willow Assisted Living
03.2021 - 10.2021
Hostess
Trexlertown’s Friendly’s
06.2019 - 03.2020
Camp Counselor
Camp Conquest
Bachelor's degree - Public Health
Cedar Crest College
Associate Degree - Health Science
Lehigh Carbon Community College