Efficient, passionate, and dependable job seeker with strong organizational skills eager to secure an Administrative Assistant position. Diligent, detail-oriented team player willing to take on added responsibilities to meet company goals. Skilled in problem solving and time management. Presents a positive and professional attitude.
Overview
21
21
years of professional experience
Work History
Tax Examining Technician
Internal Revenue Service, IRS
Florence, KY
08.2003 - 09.2021
Contacted taxpayers through correspondence or telephone to obtain additional information or documents, explain liability, and encourage compliance.
Applied tax law and Internal Revenue Code and Regulations to verify, determine and control statute of limitations on tax returns.
Resolved account inquiries, advised taxpayers of enforcement actions, and processed sensitive cases requiring special handling.
Responded to taxpayer's inquiries regarding preparation of tax returns, related schedules, and other documentation.
Conducted compliance reviews to ensure taxpayer has no outstanding liabilities or delinquent returns.
Researched and analyzed each case to determine scope and nature of issues involved.
Prepared files and reviewed documents to ensure all records received are maintained.
Sent initial contact letters and follow up correspondence review letters to taxpayers.
Performed account adjustments, assessments, and other processing actions.
Secured delinquent returns, solicited payment of tax, penalties, and interest.
Reviewed case files to determine that all prescribed documents are present.
Ensured that all documents are properly signed and executed.
Analyzed and resolved tax processing problems.
Tax Examining Clerk
Internal Revenue Service, IRS
Covington, KY
10.2000 - 08.2003
Conducted research, gathered information from multiple sources and presented results.
Developed and maintained courteous and effective working relationships.
Managed multiple teams taxpayers' files and records.
Professionally negotiated and dealt with taxpayers in confrontational situations.
Kept case data and contact information up to date to expedite processing.
Produced briefs, located records and organized documentation to support court cases.
Responded to taxpayer questions and helped individuals complete and file tax documentation.
Communicated with taxpayers and representatives to address and resolve concerns.
Interpreted and applied federal tax law codes for personal taxes.