Thanesia Howard
Detroit
Summary
Results-oriented professional with significant experience at Good Times on the Ave, specializing in staff training and operational efficiency. Demonstrated ability to enhance customer experiences and drive sales growth. Skilled in financial management and team leadership, achieving high retention rates and operational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Front & Back of the House Manager, Kitchen Supervisor and Contributor
Good Times on the Ave
Detroit
06.2019 - 08.2021
- Primary job responsibility was to supervise and manage normal day and nightly operations in a 2 level fine dining restaurant which is open for lunch, dinner and live entertainment during nightlife.
- Typical job responsibilities included tracking liquor, wine and beer inventory. Training and coaching wait/bar staff to exceed expectations on a daily basis. Interviewing potential employees. Assisted with booking, coordinating and organizing events and large groups. Track and account for all sales transactions and record the total sum nightly.
- Primary responsibility as BOH Manager was Kitchen Supervisor/PIC (Person in Charge). Assisted in creating the menu and recipes for menu offerings. Created and implemented standard operating, sanitation procedures and HACCP. Trained employees on processes in food prep and inventory. Budgeting and food costing. Assisted in food prep and expediting of orders.
- Provided copy for employee handbooks, branded materials and staff t-shirts. Consulted with owners on best practices in HR, leadership, management, customer service and company culture.
Service Provider/Work for hire
BBQ CENTRAL
Detroit
06.2020 - 08.2020
- Created and provided clients with FOH and BOH SOP's, SSOP and HACCP Plan for opening of new restaurant ventures.
- Assisted in overseeing effective hiring, training and performance evaluations of line cooks and front line servers.
- Coordinated and implemented foodservice contracts with EcoLab and Nichols for mechanical wash line equipment and chemicals to streamline sanitation processes. Consulted and contributed value added items to menu, best practices in HR, leadership, management, customer service and company culture.
Owner/Operator/Customer Service/Sales/Distributor
Super Fluids LLC dba Good Juice
Oak Park
05.2013 - 09.2017
- Strategic business leader who processed and bottled Raw Cold Pressed Juices and brewed RTD Teas in company start up along with 6 employees scaling the business in 4 years.
- Developed and integrated a streamlined systematic process to small batch brewing and handcrafted beverage production.
- Generated 80K in revenues for 2016 from B2B, direct to consumer and vending sales. Established recurring revenue from targeted customer base with 90% customer retention. Created distribution channels/territories to sell & deliver products locally throughout Metro Detroit and Oakland County.
- Operations supervisor and manager in every category of business.
- Hiring and effectively training employees on best practices in proper food handling, quality & inventory control, sanitation, vending/merchandising and excellent customer service engagement. Performed payroll and HR duties.
- Created SOP's, SSOP, HACCP, employee handbooks and menu offerings Engaged, influenced and educated consumers thru excellent customer service, sales and branded marketing materials.
- Developed and formulated proprietary recipes for beverage products.
- Creator of social media content, brand development and marketing materials.
- Controller of profits & loss, forecasting, budgeting, food cost, cogs, inventory, planning strategic growth and new product development.
Detroit Wellness Consultant/Personal Juicer
Freelancer
Detroit
06.2009 - 12.2012
- Privately consulted with high profile clients, professional athletes and performers on dietary ailments and nutritional goals.
- Successfully assisted clients with weight loss, fasting and detoxing services.
- Created personal juicing services to meet needs.
- Provided lifestyle and accountability partner.
- Planted based influencer.
Account Executive
Radio One Detroit
Detroit
08.2006 - 12.2006
- Achieved revenue goals by establishing, fostering client and companionship subsidiary relationships.
- Counseled clients, represent and sell Radio One and Interactive One local inventories with the intent to advance client objectives.
- Performed cold calls to prospects and wrote commercial for radio advertisement.
Owner/Licensed Cosmetologist
Allure International Salon
Southfield
01.1996 - 01.2006
- Person in charge of orchestrating every aspect of the company. Responsible for budgeting, branding, marketing, hiring staff, securing finances, scheduling, product restocking for 17 stylists, 2 Manicurists, 2 Aestheticians and multiple assistants in a high end professional salon.
- Prospected and consulted with clients for beauty services such as shampooing, chemical processing, extensions, silkening, hair cutting, hair coloring, treatments and styling.
Education
Graduate Certificate - Ferndale, MI
Virginia Farrell School of Cosmetology
Ferndale, MI01.1997
Some College (No Degree) -
Oakland Community College
Farmington HillsHigh School Graduate -
Cooley High School
Detroit, MI06-1992
Skills
- Staff training and development
- Customer experience management
- Team leadership
- Product and service solutions
- Productivity monitoring
- Event planning
- Operational efficiency
- Interpersonal communication
- Customer relationship management
- Quality control
- Problem solving
- Financial management
- Customer experience strategies
- Effective communication
- Critical thinking
- Sales proficiency
- Adaptability to change
- Training expertise
- Customer focus
- Workforce management
Affiliations
- Goldman Sachs 10KSB Alumni
- MSU Product Development Center
- BevNet
- National Cosmetology Association
- NAACP
- Food Lab (Detroit)
Certification
• MDARD State of Michigan - Licensed Food Processor & Retail Food Establishment, 2013-2019
• Design Core - Co. Starters Program, CCS Taubman - Certificate in Business Development, 2019
• Goldman Sachs 10,000 Small Business Program Cohort 10, Wayne State University- Certificate of Entrepreneurship, 2017
• MSU Extensions - Juice & Basic HACCP Certificates, 2016
• Launch Detroit @ Baker College - Certificate in Small Business Training Program, 2014
• Certified Food Safety Manager - SERVSafe, 2013-2021
• Henry Ford Community College - Certificates-Plan Business for Success & Self-Publishing, 2009
• Marygrove College - Certificates in Grant/Proposal Writing & Music Business Management, 2005
• State Licensed Cosmetologist - Virginia Farrell School of Cosmetology, 1997
• Design Core - Co. Starters Program, CCS Taubman - Certificate in Business Development, 2019
• Goldman Sachs 10,000 Small Business Program Cohort 10, Wayne State University- Certificate of Entrepreneurship, 2017
• MSU Extensions - Juice & Basic HACCP Certificates, 2016
• Launch Detroit @ Baker College - Certificate in Small Business Training Program, 2014
• Certified Food Safety Manager - SERVSafe, 2013-2021
• Henry Ford Community College - Certificates-Plan Business for Success & Self-Publishing, 2009
• Marygrove College - Certificates in Grant/Proposal Writing & Music Business Management, 2005
• State Licensed Cosmetologist - Virginia Farrell School of Cosmetology, 1997
Volunteer Experience
- Mercy Catholic High School Tea for Tuition Fundraiser, 2018, 2019
- Pure Heart Foundation, 2016
- Dorsey School Pontiac Campus-Guest Speaker on Entrepreneurship, 2016
- Susan G Komen Race for the Cure Detroit, 2004, 2005, 2006, 2007
- United Cancer Foundation Cattle Man's Ball Detroit, 2005
- Off The Field NFL Wives Association 2nd Annual Fashion Show, 2005
- Hurricane Katrina Relief Efforts Southfield, 2005
Awards
- NEIdeas - $10K Challenge Winner - Community Foundation of Southeast Michigan $10,000 Grant Awarded for Business Growth, 2016
- Launch Detroit - $2,500 Micro Loan Recipient, 2014
- New Economy Initiative - $2,500 Small Business Grant Relief Recipient, 2020
B2B Partnerships
- Eastern Market Detroit, 2017, Tuesdays Market
- Campus Market Detroit, 2017, Market Fridays
- Detroit Police Dept. Headquarters & The DMC, 2017, Health & Wellness Initiative
- Aramark -DTE World Headquarters, 2017, Foodservice Vendor
- The Water Station Detroit, 2015, Health Fair
Timeline
Service Provider/Work for hire
BBQ CENTRAL
06.2020 - 08.2020
Front & Back of the House Manager, Kitchen Supervisor and Contributor
Good Times on the Ave
06.2019 - 08.2021
Owner/Operator/Customer Service/Sales/Distributor
Super Fluids LLC dba Good Juice
05.2013 - 09.2017
Detroit Wellness Consultant/Personal Juicer
Freelancer
06.2009 - 12.2012
Account Executive
Radio One Detroit
08.2006 - 12.2006
Owner/Licensed Cosmetologist
Allure International Salon
01.1996 - 01.2006
Graduate Certificate - Ferndale, MI
Virginia Farrell School of Cosmetology
Some College (No Degree) -
Oakland Community College
High School Graduate -
Cooley High School