Summary
Overview
Work History
Education
Skills
Timeline
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Thang Ngoc Dao

Billerica,MA

Summary

To obtain a position where I am able to use my educational background as well as my experience to prepare my career in Finance and Accounting. I am highly motivated and desire to further advance my knowledge, skills and abilities while establishing a strong career path.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Beacon Trust Insurance
10.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Set up customer payment plans to cover annual policies and renewals.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Checked documentation for accuracy and validity on updated systems.
  • Handled customer inquiries and suggestions courteously and professionally
  • Updated account information to maintain customer records

Volunteer Assistant Manager/Owner

Natural Nails
10.2022 - 10.2023
  • Communicating and supporting customers directly and over phone call
  • Handle customer and staff complaints and issues
  • Responsible for daily sales report and accounting as well as operations and acquisitions of supplies, budgeting, and marketing.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Student Assistant

Bunker Hill Community College
09.2019 - 05.2020
  • Assisted students with varying disabilities with taking class notes to assist with their learning of subjects providing legible, comprehensive lecture notes that include information from the blackboard or overhead as well as homework assignments
  • Ensured notes taken were complete and comprehensive to provide needed knowledge in a clear and discernable format for the student to understand.

Education

Bachelor of Science in Finance and Accounting -

Northeastern University
Boston, MA
12.2022

Associate degree in Business Concentration -

Bunker Hill Community College
Charlestown, MA
05.2020

Skills

    Additional Languages: Vietnamese - fluent speaking, reading, and writing

  • Organizational skills
  • Interpersonal skills
  • Problem-Solving
  • Teamwork
  • Detail-oriented
  • Analytic skills
  • Microsoft Office (Words, Excel, PowerPoint)
  • Excel in customer service and conflict resolution in and with a diverse workgroup
  • Ability to work with data and numbers
  • Ability to work in fast-paced environment involving financial budgeting and project planning
  • Data Entry
  • Information Security
  • Data Collection

Timeline

Customer Service Representative

Beacon Trust Insurance
10.2023 - Current

Volunteer Assistant Manager/Owner

Natural Nails
10.2022 - 10.2023

Student Assistant

Bunker Hill Community College
09.2019 - 05.2020

Bachelor of Science in Finance and Accounting -

Northeastern University

Associate degree in Business Concentration -

Bunker Hill Community College

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Thang Ngoc Dao