Yajaira M. Miranda Morales
Orlando,FL
Summary
Dedicated and results-oriented customer service professional with extensive experience in client relations, sales, and team leadership. Skilled in handling financial services, staff training, and operational management. Fluent in Spanish with a strong aptitude for numbers and problem-solving.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Populous Financial Group
01.2021 - Current
- - Provide tailored financial services to clients, ensuring satisfaction and compliance.
- - Process short loans, check cashing, and offer banking services.
- - Develop and maintain strong client relationships through attentive service.
Lead
Wawa Inc.
01.2019 - 01.2021
- - Delivered exceptional customer service, ensuring a welcoming environment.
- - Managed cash handling, food preparation, and staff training.
- - Assisted in maintaining operational standards and team efficiency.
Shift Manager
Chihuahua Tex Mex, Palmas del Mar
01.2014 - 01.2016
- - Ensured seamless shift operations and provided high-quality customer service.
- - Increased sales through promotional strategies and team collaboration.
Assistant Manager
Encanto Restaurant
01.2013 - 01.2014
- - Supervised staff and ensured compliance with operational standards.
- - Conducted inventory management and prepared annual financial projections.
- - Trained new employees and managed scheduling.
Assistant Manager
Latino’s Restaurant, Palmas del Mar
01.2009 - 01.2012
- - Supervised daily operations and trained staff in customer service excellence.
- - Conducted inventory audits and ensured adequate stock levels.
- - Created staff schedules and monitored team performance.
Education
Associate - Preschool Education
Turabo University
01.2010
Certificate - Cosmetology
John Dewey College
01.2005
Skills
- - Customer Service: Effective communication, conflict resolution, and client satisfaction
- - Technical Skills: Basic computer proficiency, cash handling, and point-of-sale systems
- - Management: Staff supervision, training, scheduling, and inventory management
- - Languages: Fluent in Spanish; conversational English
- - Additional Strengths: Quick learner, detail-oriented, and highly organized
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Populous Financial Group
01.2021 - Current
Lead
Wawa Inc.
01.2019 - 01.2021
Shift Manager
Chihuahua Tex Mex, Palmas del Mar
01.2014 - 01.2016
Assistant Manager
Encanto Restaurant
01.2013 - 01.2014
Assistant Manager
Latino’s Restaurant, Palmas del Mar
01.2009 - 01.2012
Associate - Preschool Education
Turabo University
Certificate - Cosmetology
John Dewey College
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