Thang Pham
Anaheim,CA
Summary
Seasoned Maintenance Control Specialist with over 13 years of expertise in in-flight entertainment (IFE) systems, skilled in planning, reporting, and analyzing maintenance operations that support airline IFE programs. Proven ability to coordinate maintenance efforts with Panasonic Technical Service locations and airline operation centers, ensuring prompt resolution of open defects to minimize downtime. Proficient in global maintenance planning, inventory management, and statistical analysis, with experience in preparing presentations and managing complex issues. Committed to enhancing operational efficiency and delivering high-quality service within the aviation industry.
Overview
25
25
years of professional experience
Work History
Maintenance Control Specialist
PANASONIC AVIONICS CORPORATION
Irvine, CA
03.2013 - 04.2026
- created and analyzed various reports for management to review, including significant event reports that experienced IFE degradation. Utilize databases for tracking and problem resolution. Coordinate and follows up on maintenance activities to assist departments complying with all required maintenance requests.
- Utilized airline approved technical manuals such as Aircraft Maintenance Manuals (AMM), Aircraft Illustrated Parts Catalogs (AIPC) and the Software Configuration Index (SCI). Keep up to date of all products and installations as defined in the maintenance service agreement.
- Assist with troubleshooting of all IFE system configuration in real time via in-flight or ground based calls. Respond to airline and internal technical questions to develop sustainable solutions to resolve the open defects in order to meet the customer satisfaction.
- Supported in-service operations by coordinating the program with functional departments; Logistics, Marketing, Program Management, Product Support Engineering, and Customer Support Engineering.
- Assist with department training to maintain a basic knowledge of all departmental processes, products and services .
- Functions as communication focal to the airlines, internal customers, and / or OEM as required for technical issues. Support conference calls with different engineering groups.
- Keep management informed of all IFE maintenance issues that may impact customers' service.
Operation Command Center Manager
Allied Barton
California
02.2008 - 03.2013
- Maintain and manage the daily operations of the global command center.
- Closely monitor the assigned locations via close circuit TV (CCTV) and inform the security guards of the suspicious behavior and to prevent the problems from occurring, including illegal activity.
- Monitor the facilities (Local and 9 overseas sites) via CCTV to prevent loss and ensure the full protection of the occupants and property.
- Update management on all security matters.
- Inform security guards of a security violations, alarms, and other emergency situations.
- Maintain a daily activity log.
- Provide level access badges to authorized Panasonic Avionics Corp. employees, contractors/vendors, and visitors from other PAC sites.
- Maintain all security equipments and keep it operational likes video surveillance cameras.
- Maintain the computer for daily operations.
- Maintain the staff schedules.
- Manage thirteen security guards regarding daily operations.
- Panasonic Avionics Corporation
Security Guard
Allied Barton
California
05.2008 - 01.2009
- Respond to emergency situations and direct people in the area to safety and then contact emergency responders.
- Watch the entrance and screen people to make sure no authorized items or individuals go where they shouldn't.
- Patrol the assigned area for suspicious people and/or activity and prevent problems, including illegal activity and report the incident to the Operation Command Center Manager.
- Write incident reports on suspicious behavior or emergency situations.
- Keep an eye out and report irregularities like leaking water pipes, security doors left unlock, presence of unauthorized person, etc.
- Assist the Operation Command Center Manager with operating the close circuit TV to protect against possible hazards.
Security Guard
Cooke's Protective Services
California
12.2007 - 05.2008
- Monitor residential and business area on close circuit TV.
- Record unusual or criminal activity on a Daily Activity Report.
- Check for breaches in the area of responsibilities of a business and residential.
- Examine gate, doors, and windows to determine the security.
- Provide escort services to visitors and customers.
Police Officer
Los Angeles Airport Police
California
02.2006 - 03.2007
- Graduate of the Rio Hondo Police Academy
- Check for breaches in security on the airfield operation area
- Check for unauthorized persons on the airfield operation area
- Enforce traffic regulations for safe movement of all vehicles on the airfield operation area.
- Enforce California vehicle safety standards
- Enforce Federal Aviation Administration and State laws
Counterintelligence Agent
United States Army
Guantanamo Bay, Cuba
01.2004 - 04.2005
- Responsible to detect, identify, assess, counter, neutralize and exploit threat intelligence collection efforts against Joint Task Force - J2- Guantanamo Bay posed by foreign intelligence services or organizations, or by individuals engaged in espionage, sabotage, subversion, or terrorism; plan, organize, initiate, and manage counterintelligence for detainee movement operations
- Prepare and brief Subversion and Espionage Directed Against Department of Defense training to all military and Department of Defense personnel
- Conduct counterintelligence investigations in accordance with Army Regulation 381-12.
- Conduct Personnel Security Investigations for security clearance background checks.
- Conduct operational coordination and liaison with the military, federal, and local law enforcement and intelligence agencies.
Dallas Police Officer
City of Dallas Police Department
Texas
12.2002 - 12.2003
- Maintain law and order and preserve peace.
- Authority to apprehend and detain individuals with motor vehicle violations, misdemeanors, felonies, based on probable cause or a warrant.
- Enforces city ordinances involving the protection of human lives, civil rights, and property.
- Authority to apprehend and detain persons committing and/or suspected of committing crimes on the installation and informs violators of their rights.
- Enforce Texas Motor Vehicle Codes.
- The use of radar devices for determining speed limit violations.
- Issues warnings/violations citations for traffic offenses and if feasible, pursues vehicles within the city when enforcing traffic regulations and laws.
- Patrol assigned area on foot and/or patrol car and makes prescribed periodic reports.
- Respond to and investigates suspicious activity.
Military Police
United States Army
Texas
10.2001 - 10.2002
- Responsible for checking identification of authorized personnel entering the Sensitive Compartmented Information Facility (SCIF) and verifies it with the access roster.
- Conduct security checks of the area around the SCIF for any suspicious activity or a breach in the perimeter.
Education
Bachelor of Science - Biology
Richard Stockton College of New Jersey
New Jersey01.1995
Skills
- Skill in utilizing building security, locking system and procedures, Lenel Access System
- Ability to solve customer complaints and concerns
- Recognized by Panasonic for positive attitude and customer service skills
- Proficient in computer software in MS Word, Excel and Power Point
- Excellent team player with strong problem solving skills capable of maintaining professionalism, attention and grace in stressful situation
- Excellent communication and interpersonal skills and capable of learning new skills
- Strong ability to maintain and to follow safety procedures
Expertise
- Asset Protection/ Loss Prevention
- Security Systems Management
- Lenel Access Control System Management
- CCTV Systems Management
- Physical Security Assessments
- Staff Training and Development
- Contract Security Guard Management
- Proficient in Microsoft Word and Excel
- Customers service oriented
Languages
English
Full Professional
Vietnamese
Limited Working
Timeline
Maintenance Control Specialist
PANASONIC AVIONICS CORPORATION
03.2013 - 04.2026
Security Guard
Allied Barton
05.2008 - 01.2009
Operation Command Center Manager
Allied Barton
02.2008 - 03.2013
Security Guard
Cooke's Protective Services
12.2007 - 05.2008
Police Officer
Los Angeles Airport Police
02.2006 - 03.2007
Counterintelligence Agent
United States Army
01.2004 - 04.2005
Dallas Police Officer
City of Dallas Police Department
12.2002 - 12.2003
Military Police
United States Army
10.2001 - 10.2002
Bachelor of Science - Biology
Richard Stockton College of New Jersey