THANH LE
Skokie,IL
Summary
At LSC Communications MCL LLC, I spearheaded IT solutions that boosted efficiency and security, leveraging skills in software development and team collaboration. Mentoring junior analysts and enhancing user support, my strategies ensured alignment with business goals, significantly reducing system downtime and fostering operational improvements.
Overview
43
43
years of professional experience
Work History
Senior System Analyst
LSC Communications MCL LLC
06.1981 - 08.2024
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Conducted thorough systems analysis to identify areas for improvement, leading to increased efficiency across the organization.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Enhanced security measures by conducting regular audits and implementing necessary updates.
- Developed custom software solutions to address unique business challenges, resulting in improved operations.
- Mentored junior analysts, sharing industry knowledge and best practices to improve team performance.
- Assessed vendor proposals for new software implementations, ensuring alignment with company goals and budgetary constraints.
- Developed comprehensive training materials for end-users on various systems and applications, enhancing overall user competency levels.
- Implemented disaster recovery plans, safeguarding essential data and minimizing potential losses due to unforeseen events.
- Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Reduced downtime for critical business applications by proactively identifying and resolving system issues.
Education
Bachelor of Science - Computer And Information Sciences
Northeastern Illinois University
Chicago, IL06.1981
Skills
- Business process improvement
- User Acceptance Testing
- Software development life cycle
- Troubleshooting
- Application Development
- Application support
- Software integration
- Team Collaboration
Timeline
Senior System Analyst
LSC Communications MCL LLC
06.1981 - 08.2024
Bachelor of Science - Computer And Information Sciences
Northeastern Illinois University
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