THANH NGUYEN
San Diego,CA
Summary
Results-driven individual with over four years in the service sector. Recognized for clear verbal communication and effective time management, contributing to streamlined operations and improved customer relationships. Ready to leverage expertise to drive team success and elevate customer satisfaction.
Overview
11
11
years of professional experience
Work History
Trainer/Barista/Cashier
The Forum Coffee
San Diego, CA
08.2017 - Current
- Trained new team members in all positions (cashier, barista), providing knowledge on products, efficient workflow, team communication, and customer service.
- Knowledgeable about coffee and coffee related products like tea, matcha
- Adjusted order flow to balance team workload and reduce customer wait times.
- Built connections with customers to gather feedback on service and products.
- Monitored customer complaints about products and service.
Cashier/Dessert Maker
Up2you Cafe
San Diego, CA
03.2015 - 10.2018
- Prepared and decorated toasts, crepes, and other dessert items to enhance customer satisfaction
- Greet customers, take orders and provide recommendations about menu items
- Adjusted order flow to balance team workload and minimize customer wait time
- Kept work station organized and hygienic to ensure efficient service
- Tracked inventory levels to ensure optimal stock management
Education
Bachelor of Science - Economics
University of California, San Diego
La Jolla, CA12-2020
Skills
- Time management
- Clear verbal communication
- Client relationship management
- Active listening
- Workflow management
- Employee training
- Product knowledge
- Conflict resolution
- Customer service
- Adaptability to change
Timeline
Trainer/Barista/Cashier
The Forum Coffee
08.2017 - Current
Cashier/Dessert Maker
Up2you Cafe
03.2015 - 10.2018
Bachelor of Science - Economics
University of California, San Diego