Thanh Nguyen
Gardena
Summary
Dedicated and customer-focused professional with over two years of experience in the restaurant industry and hands-on exposure to retail operations through a family business. Proven ability to provide outstanding customer service, manage point-of-sale operations, and collaborate effectively in team-oriented settings. Strong adaptability, problem-solving skills, and ability to handle high-pressure situations while maintaining a positive attitude. Fluent in Vietnamese and proficient in English.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail & Customer Service Experience (Family Business)
- Current
- Gained hands-on experience in retail operations, assisting with inventory management, stocking, and merchandising
- Provided customer service by engaging with clients, answering inquiries, and ensuring a positive shopping experience
- Assisted with cash handling, sales transactions, and order fulfillment
- Learned business operations, including supplier coordination and pricing strategies
Counter Help / Cashier
Panda Restaurant Group
11.2023 - Current
- Delivered exceptional customer service, ensuring a welcoming and efficient dining experience
- Accurately processed transactions, handled cash, and managed point-of-sale operations
- Maintained store cleanliness and assisted in inventory management to meet customer demand
- Effectively communicated with diverse customers, enhancing customer satisfaction and retention
- Assisted in training new employees to ensure high service standards
Cashier / Sales Associate
Honeybee Foods Corporation (Jollibee / Red Ribbon / Chowking)
11.2022 - 11.2023
- Managed point-of-sale transactions with accuracy and efficiency
- Assisted in merchandising and restocking to maintain optimal product display
- Provided outstanding customer service, addressing inquiries and resolving concerns
- Trained new employees on store procedures, improving overall team performance
- Demonstrated flexibility by working nights, weekends, and peak business hours
Election Clerk
Los Angeles County
05.2022 - 06.2022
- Assisted voters in understanding the election process and ensuring compliance with regulations
- Managed voter registration and ballot distribution with accuracy and confidentiality
- Provided excellent customer service to ensure a smooth voting experience
Education
Bachelor of Science - Computer Science
California State University, Dominguez Hills
03.2025
Skills
- Customer Service & Hospitality
- Cash Handling & Point-of-Sale Operations
- Retail Sales & Merchandising
- Team Leadership & Collaboration
- Inventory & Stock Management
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Food Safety & Sanitation
- Communication & Customer Engagement
- Stress Management & Adaptability
Websites
Certification
California Food Handler Training Certificate
Languages
Vietnamese
Native or Bilingual
Timeline
Counter Help / Cashier
Panda Restaurant Group
11.2023 - Current
Cashier / Sales Associate
Honeybee Foods Corporation (Jollibee / Red Ribbon / Chowking)
11.2022 - 11.2023
Election Clerk
Los Angeles County
05.2022 - 06.2022
Retail & Customer Service Experience (Family Business)
- Current
Bachelor of Science - Computer Science
California State University, Dominguez Hills
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