THANIA FERNANDEZ MARTINEZ
Tamarac,FL
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Ulta
Plantation, FL
07.2025 - Current
- Assisted customers in product selection and provided detailed product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales goals and improve service quality.
Brand representative
Hollister Co.
Fort Lauderdale, FL
04.2025 - 07.2025
- Delivered exceptional customer experiences by maintaining a clean, organized sales floor and providing attentive, solution-based service to meet individual customer needs.
- Communicated effectively with team members and management to ensure adherence to company policies and procedures, contributing to strong asset protection and reduced shrinkage.
- Supported team training and development by mentoring new associates and reinforcing company standards to enhance overall team performance and compliance.
- Assisted in visual merchandising to enhance brand presentation and appeal.
- Engaged customers by providing personalized service and product knowledge.
Pharmacy customer service associate
Walgreens Pharmacy
Tamarac, FL
03.2024 - 08.2024
- Provided exceptional customer service by assisting with prescription management and responding to inquiries about medications and pharmacy services.
- Managed inventory by restocking shelves, conducting audits, and ensuring compliance with medication expiration guidelines.
- Processed transactions accurately and handled customer complaints, collaborating with pharmacy staff to resolve issues efficiently.
- Managed prescription refills, updated insurance information, and ensured regulatory compliance, delivering accurate and timely service to optimize patient care.
Internship
The Fernandez Law Firm, PC
San Luis Obispo, CA
07.2023 - 08.2023
- Drafted and proofread legal documents, managed client files, and communicated with clients to provide updates and gather information.
- Filed legal documents from courts, filled out government and general forms for clients, maintained electronic records systems, and provided administrative support, including managing office supplies.
- Translated legal documents from Spanish to English, including birth certificates, marriage certificates, death certificates, affidavits, and identification cards, ensuring accuracy and compliance with legal standards, while also organizing evidence and information.
Education
Honors Associates Degree - Pre-nursing
Broward College
Davie, FL01-2026
High School Diploma -
Coral Springs High School
Coral Springs, FL06.2023
Skills
- Freelance worker providing services such as document drafting and translation of legal documents—including birth certificates, marriage certificates, death certificates, affidavits, and identification cards—from Spanish to English, along with case management assistance
- Proficient in Microsoft 365
- Excellent customer service skills
- Problem-solving skills
- Teamwork and collaboration
- Time management
- Exceptional customer service
- Listening skills
Accomplishments
- Completed over 326 community service hours, contributing to various community initiatives.
- Member of the Spanish Honor Society and recipient of the Seal of Biliteracy for proficiency in English and Spanish.
- Awarded for Academic Excellence, showcasing strong academic performance.
- Tutored peers in math, English, and Spanish, providing academic support and improving student performance.
- Led and organized six blood drives over two years in collaboration with the NHS leadership board, contributing to community health efforts and demonstrating strong leadership skills.
Certification
State of Florida Soft Skills Certification – Recognized for proficiency in essential workplace skills including communication, teamwork, problem-solving, and professionalism.
LANGUAGES
English (Fluent)
Spanish (Fluent)
LEADERSHIP EXPERIENCE
- High School National Honors Society - Parliamentarian
- Ensured meetings followed parliamentary procedure, maintained order, and provided guidance on by laws and governance to support efficient and structured decision-making processes.
- Led a community service project to collect funds for Joe DiMaggio Children's Hospital, earning third place in the county. Took full responsibility for creating, organizing, managing paperwork, and overseeing all aspects of the initiative.
- Participated in National Honor Society conventions and workshops as a Parliamentarian.
Timeline
Sales Associate
Ulta
07.2025 - Current
Brand representative
Hollister Co.
04.2025 - 07.2025
Pharmacy customer service associate
Walgreens Pharmacy
03.2024 - 08.2024
Internship
The Fernandez Law Firm, PC
07.2023 - 08.2023
Honors Associates Degree - Pre-nursing
Broward College
High School Diploma -
Coral Springs High School