Summary
Overview
Work History
Education
Skills
Timeline
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Trina Jovovich

Oxford,MS

Summary

Detail oriented Vice President of Operations in providing comprehensive operational and administrative support, facilitating efficient workflow and ensuring seamless coordination of operational functions. Known for exceptional organizational and time-management abilities, while exhibiting high levels of professionalism in high-pressure environments. Highly adept in effectively prioritizing tasks to maximize productivity. Seeking to further skill set and to continue to gain new knowledge and experience while assisting professionals.

Overview

26
26
years of professional experience

Work History

VP Of Operations

Capital Pacific Group Inc.
07.1996 - 12.2022
  • Hired and managed 10 employees to maximize productivity while training staff on best practices and protocols.
  • Clarified roles, responsibilities and expectations of staff to increase submitted claims.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

Bachelor of Science - Criminal Justice

California State University of Sacramento
Sacramento, CA
12.1997

Skills

  • Managed, maintained and assisted with President's schedule and oversaw direct development and guidance of firm's employees
  • Mitigated necessary personnel matters outside office when applicable
  • Developed and implemented policies and procedures necessary to streamline operations of business in various facets, including gathering of documentation to review and submit while maintaining confidentiality and discretion with following: passports, birth, marriage or death certificates driver's licenses, social security proof, estate documents such as wills, trusts, probate
  • Acted as liaison with several government entities on behalf of firm
  • Experienced with TransUnion TLO, Accurint, Act CRM, Microsoft Office Suite
  • Improved direct contact with clients across multiple communications channels, including escalations
  • Ensured team was well-equipped to facilitate customer acquisition in addition to retention

Timeline

VP Of Operations

Capital Pacific Group Inc.
07.1996 - 12.2022

Bachelor of Science - Criminal Justice

California State University of Sacramento

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Trina Jovovich