Thania Martinez
El Paso
Summary
Healthcare professional prepared to excel in patient care with extensive experience in clinical and administrative functions, poised to excel in this role. Recognized for delivering reliable support in patient care while fostering effective communication within healthcare teams. Strong emphasis on collaboration and adaptability ensures responsiveness to evolving priorities. Proficient in patient interaction, medical record management, patient monitoring, and various office support tasks, contributing to streamlined operations and enhanced patient experiences.
Overview
8
8
years of professional experience
Work History
House Cleaner
Self-employed
El Paso, TX
12.2025 - Current
- Directed thorough cleaning initiatives to maintain exceptional hygiene levels and support customer satisfaction efforts.
- Assessed client preferences and developed personalized cleaning solutions, resulting in elevated service standards and strengthened client loyalty.
- Performed detailed cleaning and sanitization of bathrooms, hallways, bedrooms, living rooms, and kitchens, enhancing overall cleanliness and comfort.
- Established trust with clients through consistent reliability and a keen focus on detail-oriented service.
Caregiver
Self-employed
El Paso, TX
11.2025 - Current
- Developed individualized care plans to address specific needs of clients, enhancing overall well-being.
- Coordinated medical appointments and transportation for clients, ensuring timely access to necessary services.
- Collaborated with family members to provide updates on client progress, strengthening caregiver-client relationships.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
Clinic Assistant
Vista Hills Chiropractic Clinic
El Paso, TX
09.2021 - 11.2025
- Directed patient intake procedures and billing processes to ensure accurate record-keeping and efficient workflow management.
- Facilitated appointment scheduling and managed patient communications to improve overall clinic workflow.
- Collaborated with healthcare professionals to enhance patient care and communication effectiveness.
- Ensured clinic environment remained clean and organized in compliance with health regulations.
- Guided junior staff in mastering clinic policies and procedures to elevate overall team performance.
PNA
El Paso Psychiatric Center
El Paso, TX
12.2019 - 07.2021
- Monitored patient behavior and reported significant changes to healthcare team.
- Provided crisis intervention, de-escalating potentially volatile situations effectively.
- Trained new staff on patient care techniques and facility procedures to enhance team performance.
- Evaluated and documented patient progress, contributing to ongoing assessments and adjustments in care plans.
- Charted on each patient daily.
Medical Assistant Intern
Physician's Vascular Services
El Paso, TX
09.2019 - 10.2019
- Assisted in patient intake procedures and medical history documentation.
- Supported clinical staff in preparing examination rooms and maintaining cleanliness.
- Educated patients on pre- and post-procedure care instructions to enhance compliance.
- Collected histories, vitals, and current complaints via patient interviews.
Assistant Manager/Cashier
Family Dollar
El Paso, TX
12.2018 - 07.2019
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and customer service skills.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Implemented visual merchandising strategies to improve product presentation and sales.
Hairdresser
Diana's Hair Care
El Paso, Texas
05.2018 - 09.2018
- Educated clients on hair care practices to enhance long-term health and appearance.
- Streamlined appointment scheduling processes to improve client satisfaction and reduce wait times.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Collaborated with team members to design promotional events, increasing salon visibility and clientele growth.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Certification - Patient Care Technician
Cultural Technical Institute, LLC
El Paso, TX04-2026
Associate of Science - Medical Assistant
Southwest University
El Paso, TX02-2019
High School Diploma -
El Dorado High School
El Paso, Tx06-2018
Skills
- Medical terminology knowledge
- Patient scheduling
- Customer service
- HIPAA compliance
- EMR / EHR
- Phlebotomy
- Patient-focused care
- Specimens collection
- Customer support
- Document translation
- Payment processing
- Decision-making
- Time management
- Insurance verification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
House Cleaner
Self-employed
12.2025 - Current
Caregiver
Self-employed
11.2025 - Current
Clinic Assistant
Vista Hills Chiropractic Clinic
09.2021 - 11.2025
PNA
El Paso Psychiatric Center
12.2019 - 07.2021
Medical Assistant Intern
Physician's Vascular Services
09.2019 - 10.2019
Assistant Manager/Cashier
Family Dollar
12.2018 - 07.2019
Hairdresser
Diana's Hair Care
05.2018 - 09.2018
Certification - Patient Care Technician
Cultural Technical Institute, LLC
Associate of Science - Medical Assistant
Southwest University
High School Diploma -
El Dorado High School