Thania Rivera
Pinellas Park ,FL
Summary
Driven, trilingual customer service representative with over 3 years of experience in telephone customer service, including sales, and customer care. Highly skilled and multitasking and prioritizing tasks within deadline and workload pressure.
Overview
2
2
years of professional experience
Work History
Legal Assistant
Rubenstein Law
Tampa, FL
11.2021 - 08.2022
- Developed and managed up to 80 Personal Injury cases simultaneously
- Communicated pertinent information to clients via phone, email, and mail
- Verified balances, noted each phone call with client
Hostess
Bahama Breeze
Oak Ridge Rd , Orlando
01.2021 - 08.2021
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assisted managers with quickly resolving service and food relation issues
- Performed point of sale transactions
Retail Sales Associate
AutoZone
Pinellas Park, FL
03.2020 - 12.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking and reorganizing products
- Worked closely with shift manager to solve problems and handle customer concerns
Education
High School Diploma -
Dixie M. Hollins High School
Kenneth City, FL05.2019
Skills
- Fluent in English, Spanish, and American Sign Language
- Leadership and Adaptive Team Player
- Outgoing and Energetic work ethic
- Multitasking
- Organizational Efficiency
- Scheduling/Planning
- Task Prioritization
- Exceptional Telephone Etiquette
Timeline
Legal Assistant
Rubenstein Law
11.2021 - 08.2022
Hostess
Bahama Breeze
01.2021 - 08.2021
Retail Sales Associate
AutoZone
03.2020 - 12.2020
High School Diploma -
Dixie M. Hollins High School
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