Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thanielly Reis

Lynn,MA

Summary

I am a reliable Shift Leader with almost 2 years of experience in the Five Guys industry. I am an excellent motivational leader, I successfully communicate duties and tasks. I am dedicated to providing highest standard of service and creating warm and welcoming environment for customers. I am very strong on following the rules, keeping a clean and positive work environment.

Overview

3
3
years of professional experience

Work History

Shift Leader

Five Guys
10.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Front Desk Receptionist

Globo Dental
06.2023 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Stocker

Iryana Market
11.2021 - 09.2022
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.

Barista

Honey Dew Donuts
06.2021 - 10.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Education

Criminology

Northshore Community College
Lynn, MA
09.2025

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Strong verbal and written communication
  • Training Assistance
  • Policy Enforcement

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Front Desk Receptionist

Globo Dental
06.2023 - 09.2023

Shift Leader

Five Guys
10.2022 - Current

Stocker

Iryana Market
11.2021 - 09.2022

Barista

Honey Dew Donuts
06.2021 - 10.2021

Criminology

Northshore Community College

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Thanielly Reis