Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Open To Work
Hi, I’m
Thanisha Spruill
IT Analyst
Summary
Overview
14
years of professional experience
6
years of post-secondary education
Work History
CVS HEALTH CORPORATIONManteo
Retail IT Analyst
10.2021 - Current
Job overview
- Analyzed IT systems to identify areas for improvement and efficiency.
- Collaborated with cross-functional teams to develop technology solutions.
- Supported system implementations by providing technical guidance and training.
- Resolved technical issues for internal stakeholders and external partners.
- Developed documentation for IT processes and system configurations.
- Performed troubleshooting on hardware and software issues in a timely manner.
- Collaborated with infrastructure personnel and departmental managers to identify, develop and implement cost-saving technologies.
- Lent technical expertise and recommendations to assess data analytics and bolster information management.
- Installed, configured, tested, and maintained operating systems, application software, hardware components, networking equipment, and peripherals.
- Collaborated with other departments to ensure quality control standards are met.
- Provided support for end-users on various applications and platforms.
- Created documentation for system architecture design and implementation processes.
- Assisted users with resolving technical problems related to applications or hardware devices.
- Implemented security measures to protect information from unauthorized access or destruction.
- Participated in meetings with stakeholders to discuss project goals and objectives.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
Dare CountyManteo
Certified Detention Officer
11.2011 - 06.2021
Job overview
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular security checks to maintain safety and order in detention areas.
- Managed inmate transportation to court appearances and medical appointments.
- Implemented emergency response procedures during critical incidents and disturbances.
- Documented daily logs of inmate behavior and incidents for record-keeping purposes.
- Collaborated with law enforcement and court officials on detention matters.
- Trained new officers on procedures, protocols, and safety measures in the facility.
- Enforced policies related to inmate rights and facility operations effectively.
- Performed searches of people, vehicles, mail items and dormitories.
- Collaborated with mental health professionals to provide counseling services for inmates requiring additional assistance.
- Monitored inmate behavior to identify signs of distress or potential violence and intervene appropriately.
- Ensured all paperwork was completed accurately and timely for court hearings or transfers.
- Intervened when necessary in physical altercations between inmates or staff members.
- Performed daily security checks of inmates and facility to ensure safety protocols were being followed.
- Directed inmates during meal times and recreation periods while maintaining order and discipline.
- Supervised visitation sessions between inmates and their families and friends.
- Adhered strictly to established policies regarding use of force when necessary.
- Investigated complaints from inmates about mistreatment by other officers or prison personnel.
- Assisted in the booking process, including searching prisoners, taking fingerprints, and entering data into computer systems.
- Transported prisoners safely between different facilities according to protocol guidelines.
- Responded quickly and calmly to emergency situations such as fires, fights or medical emergencies.
- Developed relationships with inmates through positive interactions to reduce tension in the environment.
- Reviewed incident reports from other officers to determine if further action was needed.
- Participated in training sessions related to security procedures and legal requirements.
- Conducted regular inspections of cells for contraband or items that could be used as weapons.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Distributed commissary items and dispensed prescribed medication to prisoners.
Education
East Carolina UniversityGreenville, NC
Bachelor of Science from Business Administration
08.2013 - 06.2017
University Overview
College of The AlbemarleManteo, North Carolina
from Associate in Arts
08.2011 - 05.2013
University Overview
Skills
- System analysis
- Data analytics
- Network troubleshooting
- Security implementation
- End-user support
- Technical documentation
- Cross-functional collaboration
- Software installation
- Training development
- Problem solving
- Effective communication
- Critical thinking
- IT governance
- Information security
- IT troubleshooting
- Customer support
- Written communication
Affiliations
Affiliations
- Company mentorship (6 months)
- CVS Heart at Work recognition
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$65000/yr - $200000/yrTimeline
Retail IT Analyst
CVS HEALTH CORPORATION
10.2021 - Current
East Carolina University
Bachelor of Science from Business Administration
08.2013 - 06.2017
Certified Detention Officer
Dare County
11.2011 - 06.2021
College of The Albemarle
from Associate in Arts
08.2011 - 05.2013