Than Zin Tun
Kansas City,MO
Summary
Driven professional with a proven track record at Briva Home Healthcare, excelling in customer engagement and CRM. Demonstrated leadership in fostering customer loyalty and improving service outcomes. Skilled in computer applications and workforce management, achieving significant performance enhancements. Expert in maintaining confidentiality and enhancing customer trust.
Overview
1
1
year of professional experience
Work History
Office Administrator
Briva Home Healthcare
08.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Organized, facilitated and participated in community service efforts.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Oil Change Technician
Valvoline
11.2023 - 12.2023
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Kept shop areas neat, clean, and free of safety hazards.
- Greeted customers and answered questions about oil changes and other services.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Collaborated with fellow technicians to complete complex jobs efficiently, ensuring minimal disruption to customer schedules.
- Developed strong relationships with repeat customers by offering personalized service experiences tailored to their individual needs.
Education
High School Diploma -
East High School
Kansas City, Mo05.2023
No Degree - Auto Collision
Manual Career Tech Center
Kansas City05.2023
Skills
- Time Management
- Customer Engagement
- Leadership and supervision
- Customer Relationship Management (CRM)
- Workforce Management
- Performance Improvement
Languages
Burmese
Native or Bilingual
Timeline
Oil Change Technician
Valvoline
11.2023 - 12.2023
Office Administrator
Briva Home Healthcare
08.2023 - Current
High School Diploma -
East High School
No Degree - Auto Collision
Manual Career Tech Center
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