Thao Fontela
Artesia,CA
Summary
Results-driven office supervisor with expertise in payroll administration, budget tracking, and scheduling management. Proven ability to enhance workflow efficiency and foster positive team dynamics.
Overview
23
23
years of professional experience
Work History
High School Office Supervisor
Long Beach Unified School District
Long Beach
07.2020 - Current
- Supervised daily office operations and maintained workflow efficiency.
- Coordinated schedules, meetings, and travel arrangements for senior management.
- Managed office supplies inventory and ordered materials as needed.
- Assisted in budget management and tracked expense reports for accuracy.
- Resolved employee inquiries promptly to maintain a positive work environment.
- Managed payroll processing functions for all employees in the department.
- Maintained inventory of office supplies by ordering materials as needed.
- Provided technical support to staff members using computers or other electronic devices.
- Ensured compliance with safety regulations within the workplace environment.
- Conducted regular performance evaluations for staff members.
- Processed invoices from vendors in a timely manner to avoid late payment penalties.
- Directed and oversaw office personnel activities.
Property Manager
Anza Management
Newport Beach, California
05.2008 - 08.2011
- Coordinated maintenance requests and scheduled repairs with service providers.
- Conducted regular property inspections to ensure compliance with standards.
- Developed and implemented marketing strategies to attract new tenants.
- Prepared lease agreements and ensured compliance with local regulations.
- Maintained accurate financial records and managed budgets for properties.
- Handled resident complaints and expedited maintenance requests.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Call Center Supervisor
Wine Country Gift Baskets
Fullerton, CA
01.2003 - 05.2008
- Supervised daily operations of customer service team within a retail gift basket company.
- Trained staff on effective communication and conflict resolution techniques with customers.
- Implemented quality assurance processes to enhance customer satisfaction and service consistency.
- Managed scheduling and workload distribution to ensure optimal coverage during peak periods.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Coordinated with other departments to streamline order processing and fulfillment workflows.
- Resolved escalated customer inquiries, ensuring timely and effective solutions were provided.
- Monitored calls for quality assurance purposes.
- Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Conducted performance reviews of call center staff and documented results.
- Maintained strong call control and quickly worked through scripts to address problems.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
Education
Associate of Arts - Associates in Science
Long Beach City College
Long Beach, CA06-2019
Skills
- Office operations
- Scheduling management
- Payroll administration
- Budget tracking
- Inventory management
- Customer relationship management
- Team leadership
Timeline
High School Office Supervisor
Long Beach Unified School District
07.2020 - Current
Property Manager
Anza Management
05.2008 - 08.2011
Call Center Supervisor
Wine Country Gift Baskets
01.2003 - 05.2008
Associate of Arts - Associates in Science
Long Beach City College