Thao Truong
Huntington Beach,CA
Summary
Dynamic team leader dedicated to enhancing employee satisfaction and driving business success. Renowned for a diplomatic and approachable demeanor, consistently fostering a positive work environment through effective employee training and development initiatives. Proven track record as a hardworking team player, equipped with the expertise to efficiently address and resolve operational challenges. Committed to cultivating a culture of excellence and continuous improvement within the organization.
Overview
8
8
years of professional experience
Work History
Team Lead
NationsBenefits
Costa Mesa, CA
01.2021 - Current
- Assisting representative who on calls with members.
- Administering performance reviews, monitoring service levels
- Providing agents with guidance and feedback on the Health Plan
- Anticipating escalation and taking over calls when needed
- Devise ways to optimize procedures and keep staffs motivated
- Keep upper management informed on going issues and problems
- Ensuring adherence to policies for attendance and floor policies
- Updating and Providing training on new plan policies.
- Assisting in training and nesting for new staffs.
Member service Experience
NationsBenefits
Costa Mesa, CA
04.2022 - 12.2022
- Handling high call volumes
- Assisting member placing order, making hearing appointment
- Advise member on their benefits
- Answering questions and concern
- Work with team and leaders updating on plan information to assist member efficiently.
Office Manager
Tam&TH Dental Management
Newport Beach, CA
07.2018 - 04.2022
- Managed patient treatment plan. Arranging schedules for doctors and staffs
- Billing Insurance and Invoicing
- Managed office inventory and placed new supply orders
- Trained and mentored administrative staffs performing daily tasks following HIPPA guidance
- Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes
- Solicited vendor quotes to determine optimal material purchase pricing.
Restaurant Manager
Pho Anamico
Corona, CA
05.2019 - 05.2021
- Scheduled and directed staffs in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Optimized profits by controlling food, beverage and labor costs daily
- Managed accounts payable, accounts receivable and payroll
- Updated computer systems with new pricing and daily food specials
- Prepared weekly payroll to keep up with projected weekly revenue
- Collaborated with chef to analyze and approving food and beverage selections
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Bachelor of Arts - Event Management
University of Wales, Cardiff Institution
01-2009
Skills
- Computer skills: Microsoft Office, CRM, Genesis, Quickbooks
- Accounts payable and receivable
- Medical building
- Event coordination
- Training and coaching
- Attention to detail
- Customer focus
IV. LANGUAGES:
English: Professional
Vietnamese: Native/ Bilingual
Interests
- Hiking
- Camping
- Gardening
- Volunteering
Timeline
Member service Experience
NationsBenefits
04.2022 - 12.2022
Team Lead
NationsBenefits
01.2021 - Current
Restaurant Manager
Pho Anamico
05.2019 - 05.2021
Office Manager
Tam&TH Dental Management
07.2018 - 04.2022
Bachelor of Arts - Event Management
University of Wales, Cardiff Institution