Hi, I’m
Thao Phuong (Cam) NGUYEN
Burien,WA
Summary
Cosmetologist with a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills.
Outgoing Master Cosmetologist performing variety of beauty services with excellent technique and precision. Enthusiastic professional committed to helping each person look and feel wonderful.
Overview
7
years of professional experience
Work History
SportClipsSeattle , WA
Hairstylist/Assistant Manager
02.2020 - Current
Job overview
- Educated customers on products to maximize benefits.
- Trimmed, cut and shaped hair and hairpieces based on customer preference.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Foxy Cut Seattle , WA
Masterstylist/Educator
05.2016 - 04.2023
Job overview
- Managed all front desk tasks, including the maintenance of client records and lab data.
- Inventoried, ordered and stocked salon product line.
- Called clients to confirm upcoming appointments.
- Anticipated spa and salon guest concerns and addressed them immediately.
- Directed telephone calls to appropriate departmental personnel.
- Promoted salon-exclusive products to increase retail sales.
- Processed guest credit card information for salon services.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Assisted the stylist in mixing, applying and removing hair color.
- Answered a high-volume, multi-line telephone promptly and courteously.
- Offered appointment information updates to guests in a polite and courteous manner.
- Performed inventory and restocking assignments as necessary.
- Helped cut and prepare highlighting foils.
- Processed payments, entering sales in register for prompt customer service.
- Educated customers on products to maximize benefits.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Built relationships and communicated with parents to provide best learning environment for children.
- Fostered student curiosity and interest through creative hands-on activities
Au Courant Mercer Island , WA
Hairstylist
08.2019 - 12.2019
Job overview
- Assessed customer hair texture, treatment history, and desired outcome to identify appropriate services.
- Evaluated client needs and recommended treatments and strategies to achieve desired result, while maintaining hair health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Determined appropriate hair treatments based on conditions and textures
- Processed payments, entering sales in register for prompt customer service
- Educated customers on products to maximize benefits
- Trimmed, cut, and shaped hair and hairpieces based on customer preference
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction
Education
Botanical Beauty Academy Seattle, WA
Cosmetology from Cosmetology Education
06.2013
Skills
- Photography expertise
- Shoot arrangements
- Customer service
- Organization
- Inventory control
- Sales
- Marketing familiarity
- Product knowledge
- Customer consultation
- Relationship building and management
- Subtle and effective sales skills
- Salon order processing
- Safety and sanitation training
- Effective managerial techniques
- Color Correction
- Men’s, Women’s cuts
- Japanese Straight Perm
- Keratin Complex & Brazilian Blowout
- Baby Light, Balayage, & Foliage trained
- Curly specialist with cuts and colors all textures
Timeline
Hairstylist/Assistant Manager
SportClips
02.2020 - Current
Hairstylist
Au Courant
08.2019 - 12.2019
Masterstylist/Educator
Foxy Cut
05.2016 - 04.2023
Botanical Beauty Academy
Cosmetology from Cosmetology Education
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