Tharaphe ( Izzy ) Zaw
Fremont,CA
Summary
Friendly and fast-learning professional with 2.5 years of customer service experience. Seeking a Server position to deliver excellent service, assist in smooth operations, and learn new skills in a fast-paced restaurant environment.
Dedicated Cashier Department Manager with expertise in cash handling, customer service, and team training. Proven ability to enhance front-end operations and resolve customer issues efficiently.
Overview
2
2
years of professional experience
Work History
Cashier Department Manager
Mega Mart
Fremont, USA
2024.06 - Current
- Provided excellent customer service and handled cash transactions accurately.
- Supervised and trained new cashiers on procedures and customer interaction.
- Managed schedules and ensured efficient front-end operations.
- Handled returns and refunds efficiently while solving customer issues.
- Applied problem-solving skills to resolve customer complaints and workflow challenges.
Boba Shop Crew Member
Plentea
San Francisco, USA
2023.06 - 2024.06
- Prepared and served drinks and hot food orders.
- Took customer orders and processed payments using POS systems.
- Maintained cleanliness and organized toppings/workstations.
- Managed online orders and opened/closed the shop.
- Trained new bobaristas in drink preparation and customer service.
Education
Some College (No Degree) - Business Administration
Skyline College
San Bruno, CASkills
- Customer Service
- Communication
- Cash Handling
- POS Systems
- Problem Solving
- Handling Returns
- Refunds
- Food Preparation
- Drink Preparation
- Fast Learner
- Team Player
- Time Management
- Multitasking
Additional Information
- Reliable and punctual
- Friendly and approachable
- Willing to learn new experiences in different working environments
Timeline
Cashier Department Manager
Mega Mart
2024.06 - Current
Boba Shop Crew Member
Plentea
2023.06 - 2024.06
Some College (No Degree) - Business Administration
Skyline College