Thato Katametsi
Houston
Summary
Customer-focused and detail-oriented professional transitioning from a successful background in customer service and hospitality to a Package Handler role. Proven expertise in managing high-pressure situations, ensuring exceptional service quality, and maintaining accurate records. Adept at coordinating tasks, problem-solving, and communicating effectively with diverse teams. Bringing strong organizational skills, a commitment to safety, and a proactive approach to handling shipping and receiving processes. Eager to apply customer service experience and logistical skills to contribute to a smooth and efficient warehouse operation.
Overview
9
9
years of professional experience
Work History
Director of Concierge Services
Ceaders Valet
01.2021 - Current
- Serve as the primary liaison for all resident needs, resolving maintenance issues, enforcing community standards, and coordinating service teams.
- Supervise and train front desk and valet staff to maintain quality service and adherence to property procedures.
- Prepare daily and weekly updates for property management, contributing to board meeting documentation and community reporting.
- Coordinate vendor appointments, amenity reservations, and facility upkeep, ensuring seamless property operations.
- Respond to resident concerns and calls with professionalism and urgency, ensuring satisfaction and compliance.
Workplace Experience Concierge
CBRE
01.2020 - 11.2020
- Served as the first point of contact for all individuals entering the facility, welcoming them professionally, issuing visitor and parking passes, and following security protocols.
- Organized and led on-site events, including securing event spaces, coordinating setup and teardown.
- Coordinated workplace services such as mail distribution, office supply management, and employee onboarding, contributing to operational efficiency.
- Managed janitorial or maintenance work orders and coordinated with housekeeping to ensure the facility's upkeep and service quality.
Office Assistant
Ceaders Valet
10.2016 - 12.2019
- Coordinated daily scheduling and logistics for client services, ensuring seamless delivery.
- Managed administrative tasks, including data entry, invoicing, and record-keeping.
- Liaised with vendors and service providers to secure tailored solutions for client needs.
- Monitored and restocked office supplies to ensure smooth day-to-day operations.
- Assisted in preparing reports and presentations to support team projects and decision-making.
- Scheduled appointments and maintained calendars for management and team members.
Education
Global Hospitality and Tourism -
Eastern Kentucky University
Richmond, Kentucky05-2025
Tourism Management -
University Of South Africa
01.2013
Skills
Resident Relations
Vendor & Work Order Coordination
Board Reporting & Communication
Administrative & Office Operations
Event & Amenity Scheduling
Maintenance Oversight
Property & Facility Management
Leadership & Team Supervision
Timeline
Director of Concierge Services
Ceaders Valet
01.2021 - Current
Workplace Experience Concierge
CBRE
01.2020 - 11.2020
Office Assistant
Ceaders Valet
10.2016 - 12.2019
Global Hospitality and Tourism -
Eastern Kentucky University
Tourism Management -
University Of South Africa
Similar Profiles
Farah NaisahFarah Naisah
Concierge at Ceaders Valet Parking And ServicesConcierge at Ceaders Valet Parking And Services
Armeda MaxwellArmeda Maxwell
Instrument Tech /CNA Care Partner/back Office Assi at Ceaders Sinai, Medical Center, Bedford OutpatientInstrument Tech /CNA Care Partner/back Office Assi at Ceaders Sinai, Medical Center, Bedford Outpatient
Matthew SalazarMatthew Salazar
Supervisor Parking Attendant at Caricierge Valet/ValetSupervisor Parking Attendant at Caricierge Valet/Valet
Jennifer PickardJennifer Pickard
Purchasing and Operations Coordinator at Grace InstrumentPurchasing and Operations Coordinator at Grace Instrument
Anish RaghavanAnish Raghavan
Marketing Intern at TULU ltdMarketing Intern at TULU ltd