Thatyana Villalta
Haddad Dodge
Bakersfield,United States
2
Languages
10
years of professional experience
Motivated with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible and computer-savvy. Seeking entry-level opportunities to expand skills while facilitating company growth.
Work History
DMV/Inventory/Wholesaler Clerk
2 Years- Developed and maintained wholesaler relationships to support ongoing business operations.
- Completed title work tasks, including review and organization of title-related documents.
- Managed vehicle registration processes with local DMV to ensure accurate compliance documentation.
- Assisted customer with registration completion.
- Tracked and organized stock for newly received vehicles.
- Managed wholesale vehicle sales operations.
- Collected payments and maintained accurate payment records.
- Contacted banking institutions to obtain payoff quotes.
Client Onboarding Facilitator
4 Years- Setup and maintained client management system used to compile client appointment information.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Reached out to current and prospective clients to assess needs and recommend [Product or Service] offerings.
REceptionist
3 Years- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
Hostess
4 Months- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma
Skills
Data analysis and reporting
Customer Support
Document management
Database maintenance
Account management
Collecting Payments
Cross-functional collaboration
Data evaluation
Meticulous and organized
Recordkeeping and bookkeeping
Multi-line telephone skills
Correspondence management
Multitasking and prioritization
Fluent in Spanish
Languages
English
Professional
Spanish
Professional
Education and Training
other
Timeline
DMV/Inventory/Wholesaler Clerk
Haddad Dodge
10.2024 - CurrentRead More
Client Onboarding Facilitator
Ghitterman Ghitterman & Feld
10.2018 - 10.2022Read More
REceptionist
Ghitterman Ghitterman & Feld
10.2018 - 10.2021Read More
Hostess
Mimi's Cafe
09.2016 - 01.2017Read More
South High School
High School Diploma
Read More