Thayara Pontes
Springfield,MA
Summary
Dedicated Cashier Team Lead with a proven track record in customer service excellence, team leadership, and employee training. Skilled in multitasking and cash handling to ensure seamless transactions.
Overview
8
8
years of professional experience
Work History
Cashier Team Lead
Dunkin' Donuts
Chicopee, Massachusetts
08.2022 - 06.2026
- Supervised cashier team, enhancing customer transaction efficiency.
- Trained new cashiers on register operations and customer service, improving service quality.
- Operated efficiently in fast-paced environment, managing front counter and kitchen tasks.
- Employees must be able to multitask, communicate effectively, and work on their feet for extended periodss.
House Keeping
Palmer Healthcare Center
Palmer, MA
03.2018 - 04.2020
- Supervised and trained housekeeping staff to enhance guest satisfaction through quality service.
- Supported housekeeping team during staffing shortages to maintain service standards.
- Executed light housekeeping tasks, including dusting surfaces and vacuuming floors in guest rooms. such as dusting furniture and vacuuming carpets.
- Processed non-emergency requests for services, ensuring timely support for groundskeepers and housekeeping.
Education
High School Diploma -
Pamer High School
Palmer, MA06-2016
Skills
- Point of sale operations
- Cash handling
- Inventory management
- Customer service
- Multitasking
- Staff development
- Team leadership
- Customer engagement
- Bilingual communication
Timeline
Cashier Team Lead
Dunkin' Donuts
08.2022 - 06.2026
House Keeping
Palmer Healthcare Center
03.2018 - 04.2020
High School Diploma -
Pamer High School