Jordan Moore
Summary
Dynamic customer service professional with a track record of exceeding sales goals and elevating customer satisfaction. Enhanced team performance by training new employees and implementing effective service strategies. Proven ability to streamline operations and resolve issues promptly, contributing to overall store success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier team lead/Prestige Beauty Advisor
Ulta
Baton Rouge
07.2025 - 05.2026
- Delivered exceptional customer service and product knowledge to enhance client experiences.
- Assisted clients in selecting beauty products tailored to individual needs and preferences.
- Maintained organized merchandise displays, enhancing shopping experience and product accessibility.
- Trained new staff on product lines, sales techniques, and store policies for effective onboarding.
- Collaborated with team members to meet daily sales goals, contributing to overall store performance.
- Supervised daily cash operations and ensured accuracy in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Managed cash register systems, streamlining checkout process for quicker customer service.
- Analyzed inventory levels and contributed to restocking efforts, ensuring product availability for customers.
Stand Manager
Aramark LSU
03.2023 - 11.2025
- Increased sales by effectively upselling food and beverage items to guests during events.
- Promoted special offers and upcoming events to customers at point of sale, supporting venue marketing initiatives.
- Maintained a positive, professional demeanor at all times, even in challenging situations; consistently provided exceptional service to guests while overseeing stand operations.
- Resolved guest concerns professionally and efficiently, resulting in increased satisfaction ratings from patrons.
- Coordinated additional responsibilities for successful event execution, including setup, teardown, and cross-departmental assistance.
- Trained new employees in company policies, procedures, and best practices to ensure consistent performance across the team.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assessed employee performance regularly, providing constructive feedback to promote continuous improvement.
- Conducted regular audits of cash registers to ensure compliance with company policies.
- Ensured register opening and closing processes adhered to established procedures for accuracy.
Material management
Excel
07.2024 - 06.2025
- Streamlined handling and organization of heavy materials to enhance workflow efficiency.
- Aided in the transportation of scaffolding components to various job sites, ensuring timely delivery and setup.
- Executed tasks related to scaffold setup and maintenance based on supervisor instructions.
- Collaborated with safety officers to implement new safety measures and improve overall site safety culture.
- Conducted regular inspections of scaffolding equipment to maintain safety compliance and operational efficiency.
Patient Transport Attendant
Baton Rouge General Hospital
02.2024 - 02.2025
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Collaborated with CNAs, nurses, and physicians to ensure safe and smooth patient transport.
- Ensured patient safety during transport by closely adhering to established protocols and guidelines.
- Lifted and handled patients using appropriate safety equipment, enhancing patient comfort and security.
- Delivered timely and efficient transportation services, contributing to overall patient satisfaction.
- Assisted in training new Patient Transport Attendants by sharing knowledge, expertise, and best practices to ensure high-quality patient care across the team.
Sales Associate
Bath & Body Works
04.2023 - 01.2024
- Cultivated relationships with customers to foster loyalty and encourage repeat business.
- Assisted customers in locating products and coordinated with store system to check availability at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to enhance visual appeal, engage customers, and effectively promote merchandise.
Administrative Executive Assistant
Student Health Center - LSU
02.2022 - 12.2022
- Addressed top-level, high-priority issues with administrative discretion to support executive decision-making.
- Managed e-mails, letters, and correspondence on behalf of executives to ensure timely communication and response.
- Researched, collected, and analyzed data to prepare comprehensive reports and documents for executive review.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Customer Service Associate
LGC Hospitality
01.2020 - 12.2022
- Exceeded productivity targets by delivering top-notch customer service in every interaction.
- Enhanced customer service goals and relations through friendly and knowledgeable communication.
- Trained new hires on products and services and best practices to streamline onboarding and reduce process gaps.
Education
Bachelor in Sociology - Sociology
Louisiana State University And A&M College
Baton Rouge, LA05-2027
Bachelor of Science - Psychology
Louisiana State University A&M College
Baton Rouge05-2027
Skills
- Sales Techniques
- Customer Engagement
- Product Knowledge
- Point of Sale Operations
- Customer Support
- Inventory Management
- Data management
- Task prioritization
- Adaptable to change
- Team Leadership
- Creative Problem Solving
- Critical Thinking
- Calm under pressure
- Computer Literacy
Certification
CPR certified 2020-2026
Timeline
Cashier team lead/Prestige Beauty Advisor
Ulta
07.2025 - 05.2026
Material management
Excel
07.2024 - 06.2025
Patient Transport Attendant
Baton Rouge General Hospital
02.2024 - 02.2025
Sales Associate
Bath & Body Works
04.2023 - 01.2024
Stand Manager
Aramark LSU
03.2023 - 11.2025
Administrative Executive Assistant
Student Health Center - LSU
02.2022 - 12.2022
Customer Service Associate
LGC Hospitality
01.2020 - 12.2022
Bachelor in Sociology - Sociology
Louisiana State University And A&M College
Bachelor of Science - Psychology
Louisiana State University A&M College