Kim Harnish
Carrollton,TX
Summary
Experienced customer–oriented beauty and sales professional focused on task prioritization and efficiency. Exceptionally friendly beauty advisor who can sell any type of product while adapting to new industry trends and changing customer desires.
Overview
9
9
years of professional experience
Work History
Prestige Team Leader/Beauty Advisor
Macy's
Plano, TX
03.2019 - 03.2025
- Proficient in point of sale and mobile point of sales systems including Search and Send, My Client and Macy's tablet app.
- Assist customers in all aspects of total store fulfillment. Online and in store.
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Drive top line sales by consistently demonstrating exceptional Selling Skills.
- Acknowledge customers in a friendly and helpful manner upon their entry into the area.
- Handle all returns courteously and professionally.
- Sell cosmetics and related merchandise according to customer service techniques and professional selling skills.
- Determine customer needs based on personal features and other customer preference related factors.
- Explain and demonstrate use of cosmetics and skin care products through actual application.
- Use My Client program to maintain customer profile and contact information to increase personal sales.
- Perform sales support functions related to point of sale procedures.
- Ensure proper presentation, organization, storing, and replenishment of stock.
- Participate in pre-selling and sales driving events to maximize sales.
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events.
- Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales.
- Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment.
Sales Coordinator
Alandale Insurance Agency
Los Alamitos, CA
12.2015 - 03.2019
- Back up for Switchboard Receptionist.
- Handled incoming and outgoing mail.
- Prepare and send out insurance quotes.
- Prepare and send out insurance applications.
- Handled incoming payment calls and walk-ins.
- Assist Account Managers with data entry and document uploads.
- Provide Evidence of Property Insurance for Mortgage Companies.
Education
Some College (No Degree) - History, Art, Literature, Writing & Communication
Orange Coast College
Costa Mesa, CASkills
- Point of sale systems
- Customer service
- Sales techniques
- Product knowledge
- Customer relationship management
- Inventory management
- Visual merchandising
- Team building
- Sales forecasting
- Event planning
- Effective communication
- Problem solving
- Time management
- Performance monitoring
- Data entry
- Team supervision
- Organizational skills
- Staff training
- Goal setting
- Client communication
Timeline
Prestige Team Leader/Beauty Advisor
Macy's
03.2019 - 03.2025
Sales Coordinator
Alandale Insurance Agency
12.2015 - 03.2019
Some College (No Degree) - History, Art, Literature, Writing & Communication
Orange Coast College