Thayra Santos Trapote
Scranton,PA
Summary
Looking to explore different career options. Skilled in patient education and medical charting, I enhanced patient satisfaction by addressing concerns and providing empathetic support. Proven ability to maintain accurate medical charts while fostering a collaborative team environment. I am skilled at front desk work also in clinical work, working chair side with patients. Highly dependable and a fast learner. I speak, read, and write in English and Spanish.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Orthodontic Specialists Dr. Jessica Falk And Dr. John Gershey
12.2022 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Took x-rays, photographs, Itero scans of patients teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Increased overall patient satisfaction by promptly addressing any discomfort or concerns related to their treatments.
- Set appointments and made follow-up calls.
- Contributed to a welcoming and professional office environment by maintaining cleanliness and adhering to all safety protocols.
- Facilitated positive patient experience by addressing concerns and providing empathetic support throughout their treatment journey.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Scheduled and confirmed patient appointments.
Education
High School Diploma -
Scranton High School
Scranton, PA06.2019
Skills
- Bilingual
- Chart updating
- Patient education
- Data entry
- Highly Dependable
- Reception support
- Customer service
- Fast Learner
- Appointment scheduling
- Teamwork and collaboration
- CPR/AED
- Medical charting
Certification
Radiation health and safety DANB
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Orthodontic Assistant
Orthodontic Specialists Dr. Jessica Falk And Dr. John Gershey
12.2022 - Current
High School Diploma -
Scranton High School
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