Destiny Hernandez
Madison
Summary
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Experienced with relationship-building and through effective communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Dental Health Associates
Madison, WI
01.2025 - Current
- Facilitated patient care, ensuring comfort during orthodontic procedures.
- Prepared and organized treatment areas, maintaining sterilization standards and equipment functionality.
- Educated patients on oral hygiene practices and post-treatment care to enhance outcomes.
- Collaborated with orthodontists to develop individualized treatment plans for optimal results.
- Managed patient records using dental software, ensuring accuracy and confidentiality of information.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
Dental Assistant/Receptionist
Mercy Dental
Middleton, WI
02.2023 - Current
- Educated patients on oral hygiene practices and post-treatment care instructions
- Managed patient scheduling to optimize office efficiency and ensure timely appointments
- Assisted with chairside duties during dental procedures
- Maintained a clean and organized reception area
- Collaborated with the dental team to deliver exceptional patient care
- Demonstrated strong communication skills with patients and colleagues
Dental Technician
D&S Laboratory
Waunakee, WI
02.2022 - 11.2022
- Sculpted and articulated teeth models to create denture wax up
- Set denture wax ups in acrylic for finished product
- Managed clasp placement on models for partials
- Assisted in fabricating crowns and bridges
- Conducted quality control checks on finished products
- Collaborated with dentists to ensure accurate specifications for prosthetics
Sales Representative and Customer Service
MSI Auto Sales
Middleton, WI
07.2021 - 12.2021
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Negotiated sales agreements, ensuring favorable terms for customers and dealership profitability.
- Collaborated with finance department to streamline financing processes for customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Education
Bachelor of Science - Professional Health
Madison Area Technical College
Madison, WI05.2030
Skills
- Customer service
- Computer literacy
- Time management
- Communication skills
- Bilingual
- Guest services
- Dental assisting
- Leadership
- Customer relationship building
- Interpersonal communication skills
- Client service
Certification
CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Orthodontic Assistant
Dental Health Associates
01.2025 - Current
Dental Assistant/Receptionist
Mercy Dental
02.2023 - Current
Dental Technician
D&S Laboratory
02.2022 - 11.2022
Sales Representative and Customer Service
MSI Auto Sales
07.2021 - 12.2021
Bachelor of Science - Professional Health
Madison Area Technical College