Thays Quesada
Miami,FL
Summary
- Skilled multitasker with superior work ethic and good teamwork
- Strong analytical and problem-solving skills
- Excellent active listening, written, verbal communication skills.
- Bilingual- English and Spanish
- Proactive communication with patients to address their queries regarding CCM services, and document all interactions diligently.
- Execute onboarding calls, follow-up calls, medication checks with pharmacies, and liaison with healthcare providers to obtain relevant medical records.
- Utilize various Electronic Medical Records (EMR) systems and adapt to the specific practices of various doctor offices.
- Manage refill requests and other patient needs during and after onboarding calls.
- Strict adherence to Health Insurance Portability and Accountability Act (HIPAA) guidelines and regulations.
Overview
5
5
years of professional experience
Work History
Intern
Direccion Provincial Salud Publica
09.2021 - 04.2022
- Performing primary care duties
- Follow all privacy policies and maintain the confidentiality of protected health information.
- Assist patients throughout the day as needed.
- Entering patient data into files, maintaining a database of records, scheduling appointments for patients, and collecting information for patient health assessments online or over the phone.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Prepared project presentations and reports to assist senior staff.
Volunteer
Red Zone Children Hospital
07.2021 - 08.2021
- During Covid19 Pandemic provided compassionate care and support to patients.
- Included monitoring vital signs, assisting with daily activities and ensuring a clean and safe environment.
- Contributed to Infectious Illness management, developing adaptability skills and dedication in a challenging environment.
Teacher's Assistant
Medical University
09.2017 - 06.2020
- Collaborated with professors to enhance classroom learning experiences.
- Contributed to the development of educational resources to enhance students knowledge.
Education
Bachelor of Science - Medicine
Medical University of Santiago De Cuba,Cuba
07.2021
High School Diploma -
Cuqui Bosh High School
Santiago De Cuba,Cuba06.2015
Skills
- Problem-Solving
- Data Management
- Multitasking and Organization
- Teamwork and Collaboration
- Spanish and English Fluency
- Database Management
- Flexible Schedule
- Strong communication
- Research
- Scheduling
Timeline
Intern
Direccion Provincial Salud Publica
09.2021 - 04.2022
Volunteer
Red Zone Children Hospital
07.2021 - 08.2021
Teacher's Assistant
Medical University
09.2017 - 06.2020
Bachelor of Science - Medicine
Medical University of Santiago De Cuba,Cuba
High School Diploma -
Cuqui Bosh High School
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