Overview
Work History
Education
Skills
Timeline
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Latoya Jefferson

Dolton,IL

Overview

11
11
years of professional experience

Work History

Paraprofessional

ATC Healthcare
09.2022 - Current
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

Educator

Right At School LLC
08.2021 - 06.2024
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network for student success.
  • Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
  • Monitored student progress and adjusted instruction to meet individual needs.

Customer Service Representative

NORC at the University of Chicago
12.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Machine Operator

Ford Motor Company
04.2014 - 10.2020
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.

Education

Bachelor - Criminal Justice

Westwood College
Chicago, IL
06-2019

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Special education support

Timeline

Paraprofessional

ATC Healthcare
09.2022 - Current

Educator

Right At School LLC
08.2021 - 06.2024

Customer Service Representative

NORC at the University of Chicago
12.2020 - 01.2021

Machine Operator

Ford Motor Company
04.2014 - 10.2020

Bachelor - Criminal Justice

Westwood College

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Latoya Jefferson