Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nancy Sampson

Bethesda,MD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact MCPL’s success. Expertise in strategic planning, budget oversight, and community engagement, abilities developed over 34 years of library experience. Known for strong leadership skills, and fostering culture of continuous improvement.

Overview

35
35
years of professional experience

Work History

Branch Supervisor

Montgomery County Public Library
06.2023 - Current
  • Hire, manage, develop and train 14 merit staff, and 3 non-merit staff; establish and monitor goals, and conduct performance reviews for staff.
  • Fostering a positive work environment and addressing concerns promptly.
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Maintain scheduling of branch to keep shifts appropriately staffed.
  • Assign job roles and oversee performance.
  • Collaborate with senior management on strategic planning efforts
  • Delegated tasks to support staff to organize and improve office efficiency.
  • Organized staff training sessions to enhance skills.

Regional Branch Manager

Sonoma County Library
03.2014 - 04.2022
  • Oversaw the day-to-day operations of one Regional Library (Guerneville) and two neighborhood libraries (Forestville and Occidental)
  • Hire, manage, develop and train 9 staff at 3 separate locations establish and monitor goals, and conduct performance reviews for staff.
  • Fostering a positive work environment and addressing concerns promptly.
  • Motivated, trained and disciplined employees to meet performance benchmarks.

Collection Development Coordinator, Interim

Sonoma County Library
09.2013 - 03.2014
  • Administered and apportioned book and materials budget of $1,500,000.
  • Worked with system-wide selectors and branch-based selectors to create a well-balanced patron focused library collection
  • Developed and led the implementation of e-audiobook and then e-book collection and successfully introduced programs to teach patrons the new platform.
  • Served as primary contact for external inquiries from donors of endowments and large book collections or prospective partners, providing timely and accurate information about the organization.
  • Generated accounting for library collection budget, including financial reports, charts and forecasts.


Branch Manager Interim Central Santa Rosa

Sonoma County Library
12.2009 - 05.2010
  • Oversaw day -to -day operations, for the largest branch in the Sonoma County Library System Hire, manage, develop and train 33 staff, establish and monitor goals, and conduct performance reviews, across 4 departments (Reference and Information Services, Circulation Services, Children & Youth Services and Shelf Maintenance). Directly supervised 20 staff and indirectly supervised 13. Responsible for the physical library facility and operations which included supervision of 2 contract security personnel
  • Evaluated employee performance regularly to facilitate continuous development of skills and knowledge base within the team.
  • Fostered culture of excellence and accountability, performance targets.
  • Increased customer satisfaction, tailoring services to meet individual goals.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.

Branch Manager Interim Northwest Santa Rosa

Sonoma County Library
05.2007 - 09.2007
  • Hire, manage, develop and train 9 staff, establish and monitor goals, and conduct performance reviews for staff.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Branch Manager Roselawn Library

Cincinnati and Hamilton County Public Library
02.2003 - 01.2006
  • Hire, manage, develop and train 9 staff, establish and monitor goals, and conduct performance reviews for staff.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Popular Music Reference Librarian

Cincinnati and Hamilton County Public Library
03.1999 - 02.2003
  • Assisted library patrons music requests.
  • Managed reserve desk collection of reference materials.
  • Increased library usage among patrons by developing innovative outreach programs that promoted local musical groups
  • Coordinated data and system search training sessions for over visitors and staff to help educate on effective research processes.
  • Assisted patrons in navigating databases, search engines, and catalogs for efficient retrieval of music needs in any format (LP, 78s, tapes CDs, VHS, DVDs, etc.)
  • Greeted library guests at reference desk daily with upbeat and optimistic approach.
  • Managed the acquisition, organization, and maintenance of popular, jazz and folk music compact discs to ensure a comprehensive collection for users.

Children's Librarian

Cincinnati and Hamilton County Public Library
07.1998 - 03.1999
  • Managed collection development, ensuring a wide variety of materials were available to support the needs of young patrons.
  • Researched and acquired new library materials to maintain updated library collection.
  • Increased community involvement in library events through targeted outreach initiatives to local organizations.
  • Enhanced children''s literacy skills by developing and implementing engaging reading programs.
  • Created eye-catching displays showcasing featured books or themed collections that attracted patrons'' attention.

Library Shelver/Assistant

Cincinnati and Hamilton County Public Library
04.1990 - 07.1998
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Organized library shelves, materials and equipment in clear, alphabetized order
  • Increased shelf space availability by regularly identifying damaged or outdated materials for removal or repair.
  • Displayed strong attention to detail when performing routine shelf reading duties, ensuring that books were organized accurately according to their categorization systems.
  • Promoted library programs and services through effective communication with patrons and community members.

Education

Certificate - Public Leadership Kennedy School of Government

Harvard University
Cambridge, MA
12-2026

Master of Science - Library And Information Science

University of Kentucky
Lexington, KY
12-1998

Bachelor of Science - Social Work

University of Cincinnati
Cincinnati, OH
06-1996

Skills

  • Strategic planning
  • Administration and operations
  • Project management
  • Policy writing
  • Data analysis
  • Budget planning & administration
  • Public speaking
  • Relationship building
  • Community engagement
  • Personnel oversight
  • Team management & leadership
  • Crisis management

Timeline

Branch Supervisor

Montgomery County Public Library
06.2023 - Current

Regional Branch Manager

Sonoma County Library
03.2014 - 04.2022

Collection Development Coordinator, Interim

Sonoma County Library
09.2013 - 03.2014

Branch Manager Interim Central Santa Rosa

Sonoma County Library
12.2009 - 05.2010

Branch Manager Interim Northwest Santa Rosa

Sonoma County Library
05.2007 - 09.2007

Branch Manager Roselawn Library

Cincinnati and Hamilton County Public Library
02.2003 - 01.2006

Popular Music Reference Librarian

Cincinnati and Hamilton County Public Library
03.1999 - 02.2003

Children's Librarian

Cincinnati and Hamilton County Public Library
07.1998 - 03.1999

Library Shelver/Assistant

Cincinnati and Hamilton County Public Library
04.1990 - 07.1998

Certificate - Public Leadership Kennedy School of Government

Harvard University

Master of Science - Library And Information Science

University of Kentucky

Bachelor of Science - Social Work

University of Cincinnati

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