Thea Barrow
Ocala,FL
Summary
Dedicated Shift Leader with a proven ability to enhance team productivity through effective coaching and training. Achieved high operational standards as a Quality Associate by implementing regulatory compliance and process improvement strategies. Contributed to donor comfort and operational efficiency as a Donor Center Technician, demonstrating strong interpersonal skills and commitment to maintaining sterile environments.
Overview
4
4
years of professional experience
Work History
Quality Associate
Grifols Biomat USA
Ocala, FL, FL
09.2025 - Current
- Conducted quality inspections of biological materials to ensure compliance with standards.
- Collaborated with cross-functional teams to resolve quality-related issues effectively.
- Maintained accurate documentation of quality control processes and findings.
- Contributed to development and implementation of quality assurance strategies that enhanced operational standards.
- Monitored equipment calibration and maintenance schedules for compliance.
- Participated in internal audits to assess adherence to regulatory requirements.
- Communicated effectively with team members to promote a culture of quality awareness.
- Performed detailed inspections of product to ensure quality standards were met.
- Provided training on proper quality control techniques to other staff members.
- Assisted in the development of inspection criteria and testing protocols for new products.
- Documented non-conformance issues according to company policies and procedures.
- Analyzed test data to identify trends or areas requiring improvement in product design or manufacturing processes.
- Conducted routine tests on products to verify accuracy and reliability.
- Participated in internal audits of Quality Assurance systems and processes.
- Compiled comprehensive reports on QA inspections, tests, and reviews to inform management decisions.
- Performed root cause analysis on non-conforming parts or assemblies from customers.
- Developed and implemented new procedures for improving product quality.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Delivered actionable insights to management for enhancing quality assurance practices. and personnel to educate on QA standards.
Phlebotomist
Grifols Biomat USA
Ocala, FL, FL
12.2024 - 09.2025
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples from donors following safety protocols.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Monitored donor reactions during and after blood collection procedures.
- Educated donors on donation processes and post-donation care.
- Recorded donor information accurately in the electronic system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained cleanliness and organization of workstations and equipment.
- Maintained a clean, safe, and organized work environment.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Donor Center Technician
Grifols Biomat USA
Ocala, FL, FL
08.2024 - 09.2025
- Conducted health screenings and verified donor eligibility according to company standards.
- Collected and processed donations from plasma donors following safety protocols.
- Operated and maintained equipment for plasma collection to ensure optimal function.
- Educated donors on the donation process and addressed any questions or concerns.
- Conducted donor interviews prior to collections, ensuring all paperwork was completed accurately and completely.
- Collaborated with team members to maintain a clean and organized donation area.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Supported marketing efforts by distributing promotional materials at events or through mailings.
Shift Leader
Tropical Smoothie
Ocala, FL, FL
11.2022 - 12.2023
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Delivered training and leadership to teams, improving performance and enabling team members to meet targets.
- Prepared shift summary reports for supervisor, highlighting goals and progress for effective communication.
- Trained new staff on menu items and customer service standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Implemented process improvements to enhance service efficiency during peak hours.
- Ensured cleanliness and organization of workstations and dining areas.
- Implemented process improvements that streamlined service efficiency during peak hours.
- Assisted in training new employees on shift operations.
Education
Associate of Science - Marine Biology
College of Central Florida
Ocala, FLHigh School Diploma -
Trinity Catholic High School
Ocala, FLSkills
- Quality assurance management
- Regulatory adherence
- Non-Conformance Management
- Quality System Audits
- CAPA implementation
- Root cause investigation
- Laboratory Sample Management
- Document accuracy
- Detail orientation
- Process optimization
- Problem solving
- Quality Training Techniques
- Client Communication
- Sales Expertise
- GMP adherence
Timeline
Quality Associate
Grifols Biomat USA
09.2025 - Current
Phlebotomist
Grifols Biomat USA
12.2024 - 09.2025
Donor Center Technician
Grifols Biomat USA
08.2024 - 09.2025
Shift Leader
Tropical Smoothie
11.2022 - 12.2023
Associate of Science - Marine Biology
College of Central Florida
High School Diploma -
Trinity Catholic High School