Thea Langston
Colorado Springs,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Associate, Operations
TD Ameritrade/Charles Schwab
11.2019 - 08.2025
- Perform daily job duties with accuracy and timely processing to ensure a consistent, high degree of accuracy for clients and colleagues
- Complete mandatory training and participate in elective trainings to strengthen knowledge and skills necessary to perform job functions and support self-development
- Flexible as needed to support team to meet the department’s daily deadlines
- Exercise judgment and escalate when necessary to protect firm and clients from loss, waste and damage.
Bartender, Server
Meatball Restaurant
01.2019 - 10.2024
- Provide excellent service to customers according to the Steps of Service guidelines
- Maintain a clean, tidy environment
- Extensive knowledge of food and drink menus; including weekly specials
- Make recommendations when appropriate
- Actively assist other team members in servicing customers
Shift Manager, Bartender, Server
Blatt Beer and Table
05.2014 - 01.2018
- Provide excellent service to customers according to the Steps of Service guidelines
- Maintain a clean, tidy environment
- Extensive knowledge of food menu and rotating beverage options; make recommendations when appropriate
- Actively assist other team members in servicing customers
Customer Solutions Teammate
PayPal
11.2015 - 01.2017
- Assist customer with telephone requests regarding security and fraudulent activity
- Keep up-to-date on current fraud trends and convey preventative measures to customers
- Primary point of contact for customer telephone and email inquiries
- Analyze and resolve account discrepancies by conducting appropriate research
Client Service Representative
Pioneer Investments
12.2014 - 11.2015
- Respond to client telephone requests regarding voluntary and retirement plan products
- Process a variety of financial and maintenance requests with a high degree of accuracy and efficiency
- Accurately convey policies and procedures to brokers and shareowners
Education
Bachelor of Arts - Sociology
University of Nebraska At Omaha
Omaha, NE05-2014
Skills
- Excel
- Microsoft: Word, Loop, Teams
- Teamwork
- Calm under pressure
- Problem resolution
- Flexible and adaptable
- Friendly, positive attitude
Timeline
Associate, Operations
TD Ameritrade/Charles Schwab
11.2019 - 08.2025
Bartender, Server
Meatball Restaurant
01.2019 - 10.2024
Customer Solutions Teammate
PayPal
11.2015 - 01.2017
Client Service Representative
Pioneer Investments
12.2014 - 11.2015
Shift Manager, Bartender, Server
Blatt Beer and Table
05.2014 - 01.2018
Bachelor of Arts - Sociology
University of Nebraska At Omaha
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