Thea Murphy
Fort Hood,TX
Summary
A well networked and highly successful professional with customer service
experience and of working to set schedules and deadlines. Expert at managing a high
level of customer expectations and dealing with complex managerial problems. Boasting a
strong background of supporting staff & management, as well as possessing an
excellent commercial approach to solving problems and developing business. Having the
commercial and visual awareness to drive sales, manage profit and loss and ultimately
increase company profitability.
Overview
4
4
years of professional experience
Work History
Heavy Equipment Mechanic
US Army
01.2020 - 01.2022
- Inspected and tested heavy equipment components to certify proper operation and safety.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Removed worn or faulty components for replacement or repair.
- Read and understood technical drawings, schematics, and manuals in order to make accurate updates.
Customer Service Representative
TierOne Relocation
06.2019 - 12.2020
- Managed timely and effective replacement of damaged or missing products.
- An action-oriented, motivated individual who has a need for customer satisfaction and experience working with high-end merchandise.
- Have been able to excel in a fast-paced, multitasked, dynamic environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
West Warwick High School
West Warwick, RI05.2019
Skills
- Customer Relations
- Managing Multiple Tasks
- Maintaining calm under
pressure
- Work closely with
management on
department issues applying
some independent
judgment within guidelines - An eye for detail and the
ability to drive consistent
brand standards - People management
Timeline
Heavy Equipment Mechanic
US Army
01.2020 - 01.2022
Customer Service Representative
TierOne Relocation
06.2019 - 12.2020
High School Diploma -
West Warwick High School